McDonald's 5000 South Virginia Street, Reno, NV 89502

"Walked in at 1p trying to grab lunch on my way to work. It was a big mistake. After 10 minutes of waiting, no one came to take orders, let alone even acknowledge the customers waiting to order. A customer has ordered online before arriving, but the app wouldn't allow them to check in, and the employee had a lost look on her face as if she couldn't understand English. I had a Lyft waiting on me, and time ran out, so I had to leave."

"I really dislike the atmosphere that McDs is going after. The Coffee Shop color scheme is lame. Where's the playground? Where is Ronald McDonald? Actually, I don't ever see any kids there anymore at all. Do they still sell Happy Meals? Why can't I just walk up to place an order? Why only the kiosk? It's like they lost their identity. It was very upsetting to me. I loved going there as a child and even proudly worked there. It's now so very lame. But still like their fries. And the Shamrock Shakes are good. But half the time, you even get it because they are out of the flavor for it."

"I prefer to go inside to order my food. The employees who take orders at the register are rude, not professional, and rude once again:/ They look very sloppy and dirty. What happened with McDonald's? Where are the basic standards? I got overcharged for duble cheese and bacon quaterpound . I compared the price on the Receipt vs the prices they have on the computer board that you can order from. Didn't get any money back, didn't get n explanation or apology as to why the prices don't match ...One of the worst locations in my opinion The prices are all over the place. You can order 1 item through the app, inside at the register or put the order inside using their computer board and you get 3 different prices. And I'll keep saying how rude and unprofessional the employees are! The food is hit or miss. Sometimes ok, sometimes taste extremely old, cold n dry I don't see not even 1 good legit review on here. How come no one still done anything about it?"

"So I'm door dashing at this location and not waited on for 10 minutes and I'm the only person in the restaurant, the lady behind the counter keeps looking at me I assume she doesn't help me because she knows I'm waiting for a door dash order so I try to ask if I can use the restroom because their locked with codes and she literally tells me know sorry, I don't know what customer service is coming to when you help a company make their money and they can't treat you like you are helping them, instead of treating me like a bum off the street!"

"This is a fairly new location or remodeled. But you wouldn't know it when you walk into the restaurant . The ordering systems didn't work the customers were either looking for food or trying to get someone to take an order physical. Bathrooms filthy, broken handle on faucet. Urine on the floor from the day before. No napkins, dirty widows, order being verbally order to kitchen like a diner. District manager needs to show up unannounced, to see the true picture."