Russell & LeMay - Plumbing Company

"Called in with a water main leak, which in my eyes is an emergency, I was told it would be next Wednesday, today is Tuesday? I can not continue to let water leak out, and I can not turn it off for 8 days?? Definitely failed to meet the image they portray in their commercials. I use them for my business as well, but after this, no more."

"Very disappointed with the service we received after calling Russell & Lemay to install a gas line in our kitchen for our new gas range. I had high hopes for the company as the person I spoke with on the phone (I believe he was the owner) was very knowledgeable and gave me a reasonable estimate over the phone based on how often they perform this type of work. However, the tech who came to our house was very unprepared as he didn't have a pipe threader or other basic tools and actually told my husband he had never seen a gas stove before. He went on a two hour parts run and also ate lunch, then attempted to charge us for that time. The final bill was over double what I was quoted over the phone due to the labor charges because of this tech's incompetence and lack of preparation. Keep in mind this was a very simple job of rerouting gas from one side of a wall to another, not actually running a new drop or having to go in the attic. The tech also made a large mess and did not clean it up or replace the things he moved out of the way in order to do the work. Long story short, I do not intend to use this company again for any reason and do not recommend them."

"It feel like I just got rob......I’m going to make this plain and simple… If your water heater goes out in the middle of the night on a weekend…. I encourage you to get up and turn off your water…. Go to a nice hotel and get a room… order in the room at the hotel restaurant (I suggest a steak)… and wait until Monday morning to call the plumber….because you still come out cheaper then Russell & LeMay… who’s is own by Middleton Heat & Air…. DO NOT CALL THEM!!! WHY I CAN NOT GIVE THEM NO STARS!!! The worst company in Little Rock......period"

"Had odd feeling so called Home Warranty company (another company)to have someone come out because the vent connected to the water heater was out of wall. They took 20 seconds to tell me I needed a plumber and carbon monoxide blowing, called it in, charged me, and left--WITHOUT TELLING ME TO TURN OFF THE WATER HEATER! I had to reach out and find Russell &LeMay. They had me text picture-told me to immediately turn off water heater, and how, and within an hour of call although they were swamped, an amazing, experienced, knowledgeable, and kind technician was at my house. He told me what needed to be done and did it. They were swamped but thought enough of me and my issue and ultimately my family, to get someone out immediately. I am thankful and highly recommend this company."

"The employees and staff at Russell & LeMay are top-notch! Their customer service is impeccable and they go above and beyond to make their customers happy. Will definitely work with them again and recommend them to anyone needing plumbing services for their home. Thanks!"