Walgreens Pharmacy 4220 Lexington Avenue South, Eagan, MN 55123

"This Walgreens pharmacy location has been struggling for a while now and improvements have not been made. They haven’t fixed the second drive-thru lane in over a year or more, and their latest tactic is putting up a sign stating the entire drive-thru service is closed, forcing customers to go inside defeating the entire purpose of having a drive-thru pharmacy for medical convenience. Tonight I arrived at around 7 pm to find they had once again closed their drive-thru. Having strained back muscles, going into the store required extra effort and discomfort as I was forced to stand for over a half hour before being attended to. My prescription wasn’t even put in the right area and it took a clerk rifling through a bin on the ground for 3 minutes to find my meds. The computer system the associate was at wasn’t working so they ironically used the drive-thru computer anyways. The entire experience was incredibly frustrating and was my worst pharmacy experience I’ve had in my entire life. Walgreen's corporate needs to send a regional manager in to figure out why this location consistently has staffing issues. I’ve hit a breaking point with the crew here and will be switching my pharmacy to Cub or CVS even though this location is closest to my home. Congratulations on losing a longtime customer."

"They have techs filling scripts and usually fail to give the patient instructions for the meds. What’s worse is they consistently lie about pickup times for critical medications with no explanation. This store is dangerous. The treatment of their pharmacists borders on abusive. Walgreens corporate needs to pull all the stops and fix this as soon as possible before someone gets hurt."

"My partner picked up a prescription that seemed expensive ($40 for concentrated cortisone cream) and asked if our insurance was applied. They said it was and she paid and left. She called me and we figured out we were overcharged by $31 since our insurance wasn't actually applied to the price. Apparently this was a good pharmacy but there's been some turn over, I'd avoid it for new prescriptions."

"The staff of the Walgreens Pharmacy on Lexington and Diffley have always been fantastic. I have several chronic illnesses such as diabetes which means I'm in the pharmacy frequently, and very very rarely have I ever had a bad time. On the contrary, the pharmacists and techs working here have always gone to bat for me when I've needed a med early, or ran out of refills, or had to grapple with insurance."