TRIA Physical Therapy Bloomington

"I recently had my first experience with physical therapy at this clinic, renowned for its exceptional care. Indeed, the quality of each of my three sessions was first-rate. However, I'd like to offer a word of caution about their billing process. It was during my second session that I was informed of their check-in protocol, which involves warming up on a stationary bike and confirming my arrival via text. On my third visit, I followed this procedure as instructed. Unfortunately, due to a glitch in their system, my therapist wasn't notified of my arrival, and this led to me spending extra time at the clinic. Consequently, I was surprised to see an additional charge of $102 on my bill for this visit, which I believe was unjustified since the delay was caused by their system error. My attempt to dispute this charge was unsuccessful; the clinic stated that the extra time spent justified the additional fee. While the physical therapy services provided are undoubtedly top-tier, potential clients should be vigilant about understanding and monitoring billing details. It's important to ask questions and double-check, especially if there are procedural changes, to avoid unexpected charges. The expertise and quality of care here are excellent, but being proactive about the financial side of things is crucial for a complete and satisfying service experience"

"They start charging from the moment you arrive for check-in, even though their doctors are always late and don’t come into the room until ~1 hour later. They waste your time and then charge YOU for it. What predatory billing practices, especially for a company that claims to work with patients for fair and affordable billing. Literally $575 to wait for an hour, then an additional $349 to actually speak to the same doctor I’d been waiting for only a few minutes, then be conveyor belted along to therapy where this an additional charge of $307. $1231 in charges to get fitted for a finger split on a finger I and they already knew was broken. You'll go broke if you seek care here, even with insurance."

"I tore my ACL in October and went to TRIA for physical therapy throughout my rehab pre and post surgery. I have been able to see the same Physical Therapist I met in urgent care the first day I came in. Gale has been a great support and is a wealth of knowledge. I always look forward to seeing her, growing and working my knee. Every trainer and other staff I've interacted with throughout my rehab has been wonderful, kind, helpful and easy to work with. I can't recommend Gale and TRIA PT enough!"

"My appointment was cancelled twice citing system error. Apologizing while rescheduling is a good thing, but will that cure the patient's pain. Also postponing appointment for more than a week, how that would work helping the patient who is suffering. I am totally disappointed with their service till now. I am not sure how their PT person provide a cure to the pain, hoping others do not go through these kind of issues with them."

"I was a little late for my appointment, but they still got me in and out quickly and professionally..."