The Calli Institute 11334 86th Avenue North, Maple Grove, MN 55369

"I have been getting care from calli institute since October 2021. They were able to see me as a new patient in a timely manor and have been providing continuous quality care since then. I’m happy with Dr. Kirby Nelson and my therapist Lydia Cotch."

"I haven't been seen here in years. But my last visit went like this. I do painting and handyman work and the job I was on was about as easy as they come. A job to make me smile. Yes I felt uncomfortable and could tell the dull anxiety was creeping up. I went to make an appointment and was told they didn't treat emergencies and we're booked three months out. And then they ghosted me. Not only was medication in need of an update, but my prescription for them as well. After years & years of turmoil, I started seeing a therapist and we talked about this. Because of the fact they couldn't make another ten minutes out of their day, I ended up running out of meds and didn't have them available at all. Apparently, that's akin to dropping your brain off a skyscraper. It makes sense now. I feel like I've been learning to live and function all over again. If you suffer from mood swings, this may be ok for you. But if you're dealing with something more clinical, please run away from here as fast as you can. Go to a real doctor that has studied medicine and understands treatment. I liked my doctor at Cali but I have zero respect for the organization as a whole."

"One of the worst experiences I have ever had with a mental health facility. The old woman who works as the receptionist is extremely rude and unhelpful. It is very they do not value their patients' mental health at all, which is ironic given the area of practice. I was met with irritation rather than compassion about a simple billing question. My provider was so overscheduled I wasn't able to easily get in to see them after the initial appointment (after waiting months for the first one). Do not waste your time and go somewhere that truly values mental health and the people they serve."

"One of the worst mental health experiences I've had and trying to pay your bill online is apparently complicated. I called to pay it over the phone and they prefer I do it online. Nothing felt like a client centered experience at all."

"i have been seeing Cathy for over a year and her and her team have been great to work with and always friendly, understanding and there to help. It is hard to find someone that has after regular work hours and specializes in certain areas. Its great that my insurance and my employer covered my visits. There are so many negative reviews and my experience has been nothing but exceptional. The guidelines are clear as a new patient and folks get angry when they are enforced. This team is wonderful and very eager to help."