Park Nicollet Women's Clinic and OBGYN Maple Grove

"After having an ectopic pregnancy in 2020 & trying to conceive since, I went back and saw Dr. McDonald for infertility in November 2021. She ordered blood tests for me and a semen analysis for my husband. When the results came back, she simply sent MyHP/MyChart messages saying "everything looks fine". I asked for more detailed information, she left me a voicemail that said "The blood work all looks normal" (I didn't know what they were looking at for blood work, and she didn't give any further information on the semen analysis). She prescribed me a fertility drug before any results came back but didn't give me any information about it or how to use it. After a month, I pushed for more information about the semen analysis and while on the phone with her, she audibly said "oh, my bad, I didn't scroll down" when admitting she hadn't even looked at the whole semen analysis, and then said she believed it was abnormal. I asked what was abnormal about it, after some nervous mouse clicking and silence, she told me she didn't know how to interpret a semen analysis and would have to refer my husband to a urologist. So she ordered a test she had no intention or ability to interpret. If I hadn't pushed for more information, my husband and I would've continued to try to conceive and been unsuccessful, and wouldn't know why, because Dr. McDonald lied and was negligent. Dr. McDonald told me that she told her manager about the issue and that someone would be contacting me. No one called. A couple of months later I sent a message pointing out their lack of care or compassion, that no one even bothered to follow up with me after their terrible care. Then the office manager, Tawny (?), called me and said she JUST got a message that I had some questions about lab work. So, Dr. McDonald either lied again and didn't tell the office manager months ago what happened, or the office manager didn't care enough to try to right their wrong. She told me she didn't know I "wanted another phone call" and thought Dr. McDonald's "my bad" sufficed. While on the phone with the office manager, she worked very hard at making excuses for her staff and didn't offer a single apology. Instead, she didn't like me holding her accountable to her excuses, and told me she couldn't help me and would forward my information to customer relations. Then, I get a phone call from the manager of the lab, Holly, who said she got Tawny's report that there was a LAB error. Somehow after all if this, these people are calling it a lab error. I tell Holly the story, she acted very shocked and was apologetic. Holly said Tawny incorrectly filed this report, and it needed to be re-filed and that I would be contacted by the correct person. Holly also stated that if I didn't hear from anyone, to call her back and she'd get it straightened out. I haven't heard from anyone, and I've left Holly three voicemails. It's been months. This clinic is a joke, they don't have any interest in patient care, they have no compassion. No wonder their rating is so low. I encourage everyone to go across the hall to Oakdale OBGYN, they actually care about their patients. Shame on all of you at Park Nicollet."

"I went through one miscarriage and one pregnancy with Park Nic. Both experiences were horrible. I ended up with an induction at 41 weeks, a level 4/5 episiotomy and pelvic floor damage. Stay away! Go to Clinic Sofia! You actually feel well taken care of!"

"I have had two pregnancies here and have never received such uncaring and frustrating patient care. They will make you wait half an hour to see a doctor, but if you are 4 minutes late they cancel your appointment. Staff at the front desk is unfriendly and appointments with a consistent provider are impossible to get. My second pregnancy, I did not see the same provider more than once or twice even being high risk. If you try to give birth there, the hospital is nearly always full and you will be diverted elsewhere (even with a planned induction)."

"The address that I got for my appointment when I checked in via text was incorrect. When I got there, they sent me to a different building, and when I got there I was told I needed to go to yet another location. I ended up being 20 minutes late for my appointment, at which I was met by a rude woman with dark brown hair and a raspy voice who told me they canceled my appointment because I was more than 10 minutes late. I explained the situation to her and she showed absolutely zero sympathy or empathy. She just kept repeating the policy at me. I would never recommend anyone use this location. I definitely will not be back. And maybe teach your front desk people some social skills. I've worked in customer service positions most of my life and have never been this rude to a person, especially a person who seems stressed out. A little commiseration goes a long way."