Valley Inn Motel

"Is 0 stars an option? DO NOT RECOMMEND. A family member woke up the next morning with her left arm covered in what we thought were hives. That night we discovered bed bugs. Due to having a voucher from Sanford, we didn’t think to check the reviews, however we should have as this seems to be a common occurrence. When checking out, we informed the staff that they have bed bugs and her response was calmly, “oh no.” She did not seem concerned at all, and you could tell they are used to people informing them of this. We proceeded to wash every belonging we had in our room, and continued to find bed bugs even after. I’m not sure room service is a thing here as we had to ask the staff for a garbage bag to put all of our dirty towels in. The room keys didn’t work on the first attempt to get in, as well as every attempt/day following. When getting new ones from the desk, they stated “the battery must be dying” (referring to the door) but never took any measures to fix it. Even after getting new keys, we had to swipe several times, for several minutes, in order to get the door to finally open. While taking a shower, the water wouldn’t drain… to then discover a giant wad of hair in the drain. Sanford providing a place to stay for families of patients is great, however, I highly encourage you to reconsider and stay somewhere else if you are able."

"Bedbugs twice over since June. First time we just left they did refund our money. The second time I accepted another room witch I did inspect very good before accepted it, but I did find a different motel the next night"

"Would not recommend very unfriendly desk help no towels in my room front desk wouldn't bring them up seriously spend a few more dollars and drive a little ways for better accommodations when a person has an emergency last this you should have to do is run downstairs to get them grandson in serious critic a l condition is why i wanted to stay close bad choice"

"When attempting to check in there was no one at the front desk, and no one was answering the phones. The 1800 number listed on the website brought me to a medical alert company. When I finally saw someone wearing gloves and pulling a wagon I asked if she worked here. She told me yes, and I explained that my wife and another guest (he stated he was waiting for almost 30 min) were trying to get checked in. She told me she would get there when she got there and finished smoking her cigarette. She then proceeded to tell my wife at the desk that there was some rude guy in the parking lot and she just wanted to tell me to shut up. She then began to complain how she was the only one working. At every other hotel I have ever stayed at the has been a way to contact staff if you needed something. Besides rude staff hotel was as expected for price."

"Three day stay. Customer service: excellent during the day and most evenings. Our first room was adequate but there was an occasional smell of sewer gas in the room which I promptly reported. The tub and toilet are in a very tiny room and the sink is separate from the tiny room. Upon checkin, the room was very warm and took a long time to cool down. On the evening of our second night on 8/4/2023, the AC quit working and it was sweltering. The attendant was very helpful, moved us to another room and apologized for the inconvenience. 8/5/2023, about 700 pm, the room key quit working so I went to the office to request a re-set of the key card. After waiting about 15 minutes, the attendant showed up. I explained what I wanted and she grabbed the key card from my hand, quickly re-set it, then extremely rudely, threw it at me. This latter experience was a new level of a "Karen" encounter! Extremely ride behavior and no customer service. The hotel is outdated but it is adequate. Breakfast is a continental breakfast with cereal, milk, yogurt, bagels, toast is available. The reason we stayed at Valley Inn was because of the pricing and availability and I had stayed here previously when seen at Sanford and, making the reservation just the day before, it was the cheapest available."