Crunch Fitness - Maple Grove

"I got memberships for my girlfriend and I at crunch fitness - Maple Grove in early august of 2023, which I canceled around a month after, because the gyms sucks. I canceled with one of the employees over the phone. The employee told me that I was all set and both accounts were canceled. On 11/28/2023 | was charged 2x for $211.20. Then on 12/07/2023 | was charged 2x for $34.88. When I called the gym and asked, I was told I was being charged for several late fees and other fees, and that a manager will call back later in the day. I did not receive a call from the manager so I called the store back and asked for a manager. I spoke with Sade Sunderland, he informed me that my accounts were not canceled because I did not complete an in-store signature. I told Sade his employee had not informed me that I needed to come in the store to sign and had not given any paperwork stating otherwise. When asked where it says I need an in store signature on my contract, Sade could not locate those specific terms. He also got aggressive when I visited the store to get the charges taken care of. When asked if he would be willing to refund the incorrect charges as this was a result of his employees lack of knowledge, Sade said he will not be refunding any money. Looks like I am not the first person this has happened to. After providing some evidence to my credit company, they reversed the charges promptly."

"I love this place except for a couple of things. They vacuum clean a lot, new equipment, it's a whole new gym. But they never fix their water fountain that's very annoying and there is only one spot to drink the water. A higher fountain doesn't work when anyone on the lower fountain or filling the bottle, is always a long queue there. I can give it 5 stars once they fix it, and I will add another review. No papers in the restroom may be that will increase the cost but at least fix the water fountain."

"I have been rather pleased with Crunch Fitness in Maple Grove. Staff have been friendly, locker room is clean, equipment is laid out in a simple easy to navigate way. Sadly you don’t have a pool which is a bummer. I love to swim and can’t use the pool at the Blaine location since it’s closed. Otherwise I enjoy working out here."

"I am quite impressed putting it mildly!! Talk about a great TEAM of people!! It is a great feeling when people get excited when Betty shows up!! (Ms. Betty the Corso is her page of Facebook) I will not get into details, but the go the extra extra mile for their members. It is sad that it is tough to find good. The folks at Crunch in Maple Grove actually care which is nice. Everyone accepts my service animal across the board!! I will be posting this on her pages too. Thanks CRUNCH Staff and super extra THANKS to my rehab and recovery Trainer!!! These guys can really help you if you have major injuries and want to do physical therapy but also want to strengthen your injured areas so they do not get hurt again. Reinjured pain is usually even more than to original injury. Take your time and find a trusted and certified rehab trainer. I did and I would tell ya the details... but then you know what happens next! :-)"

"Love this space! The whole crew and clientele makes me feel welcome. It’s a safe space for me there - everyone there seems to see and believe in me for what I CAN do, not what I can’t - especially Jenn Roder! Here at Crunch I am built up and encouraged, not torn down and ridiculed like I have been at other places. I have a home and a family here at Crunch."