J. Pauley Toyota

"I wanted a service company I could trust. But this place is definitely not the place for that if trust and knowledgeable service techs are what you are looking for. My Toyota was in a pretty serious accident, magically wasn't totalled out, and I was being screwed around by the collision center it was at before I took it to Toyota. I took it here because I expect the dealership to have the best of the best. I expect top, knowledgeable techs to diagnose and repair my vehicle. Instead, I get told my issue is three different issues. All three get fixed, thankfully at the cost of my insurance, yet the issue persists. Now insurance is topped out. They won't put anymore money into repairs. Now the trust that I, and my insurance company, put into Toyota's knowledge level is gone. They are simply playing a guessing game at the issue and are draining the pockets in the process. Toyota now says the car needs a new front differential. Mind you, I've been driving the vehicle for months with a bad differential because THEY said it was safe to do so. Now insurance won't touch the repairs because it is past the point of being able to relate this to the car accident. My pockets are drained. My insurance claim is topped out. And my vehicle is undrivable. All because their techs thought this very obvious issue was three other unrelated issues. Apparently when you ask them to diagnose a vehicle, it is TOO MUCH for them to pull a plug in the differential to check the fluids. Sparing those 15 seconds to do a thorough job is apparently too much to expect. Thorough is not in their vocabulary. If you want a place that just plays guessing games with your car and steals every penny possible from you in the process, this is the place for you. On a positive note, the service techs at the desk are very friendly. Austin is very nice and he followed through with calling me back, sending documents to insurance, and anything else that was needed. Austin gets a 5 star, but that is my only positive."

"Bought used car and warranty from them. One year later, many issues with car. Brought in for repair. Took three days just to diagnose then 3 day scheduled repair now on day four with no time frame for completion. Assistant Service Manager assigned to my ticket does not communicate, does not return calls, acts as if he's doing me a favor by repairing it and complains about how difficult the repair job is. The promised loaner car turned into a Hertz rental with all the liability involved on me. Would not recommend J Pauley sales or service."

"My husband and I buy 2-4 cars per year and this is by far the most honest dealership we have dealt with. We were on our way to a different dealership today but ended up buying a 2024 4Runner from J. Pauley instead. Negations over the phone were easy and we received the trade price we asked for. Not a single person was pushy and they gave us ample time to make decisions. Would highly recommend!"

"Much more pleasant this time around. Everyone was courteous and the service was quick. There was still a bit of a traffic jam at the desks of the customer service people as you walk in the door after dropping off the car. It would be nice if your representatives would acknowledge the people waiting at the desk, a quick reassurance that they would be waited on shortly, and not keep the customers guessing as to what was going on. Having said that, I was very pleased overall."