Counseling Associates 350 Salem Road, Conway, AR 72034

"I was extremely frustrated with the way they kept changing my daughter's counselor. She went through over 4 diff counselors in less than a year and a half. 1 was a request bc she wanted a female. But every time she would begin to open up and build with a therapist, they'd switch. Seems like they can't keep anybody and it's frustrating. So we have sought another place bc the changes were causing more harm than good."

"With the dearth of mental health services available in this community, when all else failed I contacted this facility. In order to get any information at all, I had to speak with the admissions person for Counseling Associates. And yes, when you leave a voice mail you are instructed to not leave another. Once I got a call back, I asked if the therapist I had chosen had any openings. "No, he does not" was the immediate reply. When I asked if any one else listed as accepting my insurance were available the immediate and curt reply was "No, they are not". Apparently, the admissions person has all of the schedules and all accepted insurances of the therapists at this facility memorized. Unfortunately, she has no concept of courtesy or compassion memorized. If this is an example of what this place has to offer, I think I am better off on my own."

"This place is a joke. Our son was seeing a therapist there that was great, but our daughter is supposed to see shanice who hasn't spoken to us since the initial meeting when she brushed aside all our concerns and told us we were stuck with her. And forget trying to set up an intake appointment, they have one lady that does it all and of course she's never there. My husband and I were given the run around for almost a month trying to set up our kids appointments and still haven't heard back on our own requests. But rest assured, she's set up the rudest voice mail possible to tell you that you shouldn't call back and that she'll get to you whenever she feels like it. I would go literally anywhere else before I went here."

"Receptionist (older white lady) is rude and unwelcoming to say the least. My client is afraid to check in with her. Physco-doc is OK but therapist needs to go back to school."

"If there was a zero star review I think it would better describe my experience at this location. Long story short, my 5 year old daughter was never ever able to see her assigned therapist since she enrolled in this clinic 2 months ago. They kept calling us to reschedule or to cancel her appointment because there was always something going on in the life of this lady That caused an inconvenience in ours. My daughter never got the help she needed from this location."