Hilton Garden Inn West Little Rock

"Typical Hilton property for 2024. Mold smell in the bathroom, peeling wallpaper, torn shower curtains and graffiti engraved in the desk. All passable until this mornings piss me off event of the fire alarm going off at 8am from burnt toast. Took nearly 10 minutes for them to get it turned off. Dozens of people rushing downstairs thinking it's an emergency and checking out early because they rushed to pack. And no free breakfast voucher or anything to compensate for the craziness. $14 for the free continental breakfast you get at other Hilton destinations is a damn joke."

"My wife and I recently stayed at the Hilton Garden Inn West Little Rock, on Feb 27th 2024 and I am compelled to share our less-than-satisfactory experience. We don't travel often but we were looking forward to the reliable comfort and service that the Hilton brand promises. Unfortunately, this visit fell short of those expectations. Upon arrival, which was admittedly late at around midnight due to our event schedule, we were too exhausted to notice much beyond the need for a good night's rest. We had expected to start the next day on a positive note with a hearty hotel breakfast, especially since we had specifically added and paid for this option when booking our room. Imagine our surprise and disappointment when we learned that breakfast service ends promptly at 9 am. This timing seems quite early, especially for guests like us who had late evenings or simply wished to sleep in while on leisure travel. This inflexible schedule is not guest-centric and certainly doesn't cater to the varying needs of travelers. BTW - I overheard another guest complaining about the same exact thing too. Apparently they also had a late evening the day prior and decided to sleep in a little bit. She was surprised to find out that they were not even serving coffee at 9am!! Even more frustrating was the interaction with the front desk. When we inquired about the possibility of a refund for the breakfast we missed, we were told that it was impossible due to the "package" we had purchased. This inflexibility is baffling, considering the breakfast was presented as an add-on during the booking process, which implies it could be managed separately from the room charge. Consequently, we found ourselves heading out to find breakfast elsewhere, incurring an additional cost and inconvenience that could have been avoided with more accommodating service practices. I had eagerly downloaded the Hilton app, looking forward to a seamless digital check-in and anticipating many future stays with Hilton. But after this experience, my enthusiasm has waned significantly. A rigid breakfast schedule and an inability to provide a partial refund for a service not rendered are simply not up to the standard one expects from a reputable hospitality brand. While the hotel's physical appearance may have met our expectations, the service concerning breakfast and the unhelpful responses from the front desk staff have overshadowed the positives of our stay. I offer this critique in the hope that it will prompt the Hilton Garden Inn West Little Rock to reassess its service offerings, particularly breakfast hours and front desk training, to genuinely meet the needs of all guests."

"The hotel is nice, location is perfect. But, every single bartender acts like they don't want to serve their customer's. They just walk away from the bar for 15-20 minutes at a time."

"A very nice hotel in what seems to be a nice location. Dennis at the front desk was friendly and understanding and happy to help you with your needs. Clean, bright and spacious and fairly large rooms that are well kept. We would definitely stay here again in the future."

"Night check-in staff was extremely helpful and pleasant. We arrived at midnight, it was very cold out, when we got into room, it was nice and toasty! The room was clean and the beds were comfortable. Large parking lot and there was plenty of space for our trailer. Would recommend and return when traveling through Arkansas."