Michaels,

11400 W Markham St, Little Rock, AR 72211, United States

"Emma Emma,.. Slow slow… Down down! Yes, Emma you repeat yourself, every other word is a repeat… “Next next… wait wait… go go… etc etc…” THIS IS AN ANNOYING SPEECH IMPEDIMENT YOU HAVE! Emma is the rudest, abrasive, inconsiderate young woman I have ever met who is employed at this store. Because of her extremely poor customer service skills, I almost made my little granddaughter cry. Photos of my granddaughter and I were not going to be taken to her on an upcoming trip to California There was no reason for Emma to treat me so disrespectfully: I will hold your spot in line while you go to your truck to get your credit card was a lie, she allowed another family to be waited on, and when I showed up, she told them to get back in line and told me hurry up customers were waiting. When I tried to look at the different options on the electronic card pad, she erased them and rushed the sale. I was trying to exchange the photo frame I had purchased online and she charged me twice, when I asked her to give me credit for one she refused told me get the Michael’s APP and do it yourself. I had just been at another Michaels store near McCain Mall where they had the same amount of customer shopping today, the same amount of cashiers, and not one of them was rude, inconsiderate, and as pushy as Emma was. Michaels should be ashamed hiring an employee. This is not the type of atmosphere I have found when shopping at Michaels. Due to this employee, I will no longer shop at this Michaels store. Clean the place up, it is filthy and merchandise is everywhere. There is no sense in customers being treated like they are being herded through on a cattle drive, nobody once said someone can go to the very back and use the Frame Department to checkout, nobody said there are registers here up front where only a credit card transaction can be used, and nobody was available to assist with online order pickups. SHAME on Michaels Corporation and especially SHAME on the manager of this store for hiring such a worthless employee as Emma appeared to be… she just cost you my customer loyalty."

"Nice to have a brick and mortar art store to go to. Good selection but pricey. Look for marked down items. Got some good deals on art supplies for my kids."

"A lot of cute seasonal decor that was hard to pass up. This store isn’t as tired as I thought. I’d definitely recommend for a stop while hunting for cute decor, diamond painting and other great sales."

"I'm an Artist... "The Most Hated Artists" & I always count on Michael's to have evening I need to create the most cutting edge modern Contemporary Masterpieces of the current era. Michael's also gives me a Veterans Discount! That's always awesome! You can't go wrong shopping here!"

"I went there and tried to make the purchase and Cashier Andrea seemed very stressful. I got nervous too because of it. Later on, I learned from Andi that coupons weren’t working."