The Waters Hot Springs, Tapestry Collection by Hilton

"The hotel itself as far as appearance is a very nice hotel. 1) Reception is small but works. Receptionist was friendly and very happy to store our luggage since our room wasn’t ready. 2) Valet personnel were very nice and efficient. 3) Restaurant clean and personnel nice. However when we were there they offered a limited menu which did not match the menu on Google. Problem I’m dairy/gluten free so they didn’t have anything other than a side salad I could eat. Being there on a holiday weekend by the time we found that out we weren’t able to find a different restaurant with seating. 4) At $500/night you expect the room to offer streaming services. Only live TV offered with no movie rental options. 5) When you call down to ask questions (when lucky enough to have someone answer the phone) of any kind you are told, “I’m sorry I don’t know anything about that.” They promised to find out and let me know but never called us back. Rv and call the Roof Top bar, “sorry we haven’t connected their phone yet,” “is my Hilton Honor # on my reservation? No but I will add it.” Did they…of course not. There were several other things such as these that happened during our 1 night visit that weren’t good. At $500/night in Hot Springs, AR I expected a lot more from this hotel. If looking for a hotel in Hot Springs look elsewhere to receive better service at half the price!"

"Spent the weekend here and it didn't disappoint. Great staff and service all the way around. Roof top bar and grill is nice with a more basic menu but great. They also have a nice restaurant down stairs breakfast was amazing we didn't end up eating dinner down stairs but I'm sure it is also amazing. Thanks for the great service for our four year anniversary!"

"Hotel is clean and furniture is basic and functional. I like that they have plenty of windows in our room which allows lots of natural light. The air feels clean and fresh. On the fifth floor we are able to get a partial outside view that is not fully obstructed by the buildings across. See photo. Accessible rooms have bathtub but we were told that the others only have showers."

"Let me start by saying I traveled 5 hours for this adventure, therefore I was excited until I got there and witnessed what I saw and heard. This Hilton being an upscale hotel was a disaster. Complimentary water wasn't available, but I was informed to purchase a bottle for 5$. The restaurants located in the hotel closed at 5pm and would not open back for days. The food was mediocre and If I hadn't made it in time to eat, I would have starved. The staff was pretty much nonchalant as to the way things were planned for the guest for their stay. The parking was crazy. You either had to pay a valet (which I did) or park in a garage located a block or two away. Planning this holiday getaway was one I was excited about but the excitement left soon after this tragedy. I booked the rooms for 3 nights but only stayed one as I expected so much more from Hilton."

"Very nice hotel located in a restored old building. The location cannot possibly be beat, right in the heart of downtown Hot Springs across the street from boathouse row. Nice rooms with beautiful views of the Ouachita mountains and the historic downtown. If you want to go hiking this location is exceptional, you can be on the trails of the national park within a block of the hotel. Ditto for the historic bathhouses. Service is good and the valet staff was exceptional. Parking is available but you have to valet so you will have to get your car if you want to go anywhere but they are very fast. You are definitely paying for the location, the hotel and rooms are very nice but I would not call them extraordinary. But the location can’t be beat and the old building is really cool how they restored it."