Walgreens

"Bought an Amex gift card that was tampered with and instead of being helpful the attendant said “told you they are being messed with”"

"I have used this pharmacy for many years and for the last three I have had many bad experiences. All related to mistakes with prescriptions and correcting those mistakes. I have brought it to their attention that their website does not follow your settings. They fill prescriptions automatically, which I do not want. They contact me when I drive by the place which I do not want. I cancel prescriptions online and I find out when I get home that they have filled it anyway, stapled it together with my order and charged Medicare. Then, they won't take it back because "it left the store" I use the drive up and I'm at fault because I did not check the order. I understand that. I have spoken with the staff at the counter numerous times and never get to talk to the the person behind the scenes always a response second hand from the counter person. The last time I was there I was so mad after another it's "my fault" or "the website caused the problem" excuse I walked out grumbling. I have complained in person 3 different times with no success. I know that my prescriptions costs are covered by Medicare and do not cost me out of pocket but if I don't watch unnecessary charges who will? Don't use this pharmacy!"

"I was just there today to pick up a prescription and I asked the pharmacist clerk to find someone to give me a quick consultation on how to use the meds. She went back to a pharmacist and there she was again to " consult" me. The pharmacist completely dismissed me. I could tell the clerk was embarrassed. There's new staff since a year ago and the quality has lowered significantly. I was too weak and frustrated to complain to the store manager, but will do so next time. Shame on them and on the system for allowing these people to be in practice."

"I was here today behind a couple looking for their pick up order. You have a young female desk clerk that needs some considerable training. Desk clerk told them they didn’t have any orders at the store for pick up. Customer tried to show her order confirmation to desk clerk, desk clerk didn’t look at customer’s email and said “straight up, we don’t have any orders. If we did, they would show here” while showing the customer her handheld machine and scrolling sarcastically. I felt upset for the client ahead of me, so I stepped in to ask if her order showed a store # or address. I confirmed she was at the correct location. The store clerk proceeded to ask to scan my FedEx package. She told me she couldn’t accept it. I told her I’ve dropped FedEx SmartPost here 3 times in the past. She scanned it again and said “look” while shoving her handheld toward me. “I can’t override this” I said I’d figure it out somewhere else. She was very obviously not willing to troubleshoot. Someone, please help this young lady improve her customer service. Her attitude and demeanor is hurting your store."