PROSE Nails Roseville, MN

"Really disappointed in my experience here, staff was so friendly so I didn't want to write a negative review. I decided to go to a local nail salon to get my Gel-X set removed and was quoted $20. I was told that for this price I would be getting removal with any necessary clean up. This was reasonable so I booked the appointment and also made sure to clarify again that the service was $20. At the appointment I denied any polish and made sure to voice again that I only wanted a removal and nothing more. I was charged $57 afterwards. I was told that because my nail tech filed my nails, clipped my cuticles, and was using cuticle oil that this counted as a manicure and it was an additional $37. However, I was extremely confused because she was doing this throughout the removal process.... If I knew that filing and clipping the tiniest bit of cuticle was going to total an additional $37 I would have gladly driven downtown to my usual nail salon. I thought this was unfair because I made sure to clarify many times about only wanting a removal. I don't appreciate the inaccurate quote and then paying for services that I "received" but not really. I don't want to bash any of the staff here, they were very apologetic but also told me there is nothing they can do. Unfortunate. I don't think I'll be back any time soon."

"Clean, friendly staff and great attention to details. Best manicure I've had in years!"

"I came here for a pedicure with my mom & SIL. They were able to get us all in at the same time on a Saturday afternoon. We were happy with our experience! No chemical smells like a lot of nail salons."

"I was disappointed in my $110 pedicure. Unfriendly nail tech. Shocked at how unprofessional dressed everyone was. Salon was unfriendly even when a member walked in. The expensive pedicure had minimal messages. I was never asked what I wanted in toe nail shape or length. Some square some round. I am a professional nail tech that rents my own space. I would recommend a walk-in salon for half the price before I would ever go here again. I guess they pay there staff, the techs $14 to $17 dollars an hour. Out of my $110 pedicure. She made $17. That is awful. I guess this is why I didn't get what I paid for. These are licensed professionals make less then gas stations attendant. It's so sad."

"Update 10/23/2021 Last year I signed up for membership because I like the idea of using natural products. I was disappointed when I tried to cancel they said that my membership was cancelled. Then I kept getting charged. I should have paid more attention to my card and saw the repeat charges but I didn’t and a few months later I was reviewing my budget and saw that the charges were still coming out. I called and was told it was cancelled incorrectly and they fixed it. I asked about getting a refund. I was told that I had to talk to the manager. I called back and she told me it was not possible. So I’m here today trying to spend my credit. I made an appointment online and I was scheduled for 11:30. I showed up at 11:26. It’s 11:53 and someone just started working on my nails. I’ll post a pic of the finished results. Salon that uses natural ingredients. Nail colors are limited. The clear glitter turns brown after a week or so. The pedicure chairs are uncomfortable. They are not the massage chairs. Service is great and the staff are super fun to talk with."