Wendy's 821 West Monroe Avenue, Lowell, AR 72745

"I should have looked at the review before visiting this location. My mobile order took more than 30 minutes to partially complete, I had to return to work so I left without the full order. The lady that ordered after me got her order first, but I notice that she threw it away immediately afterward and left the restaurant. I worked fast food before but I don’t think we ever deliver this bad of a customer service. I just notice that they got my order wrong. I’m pretty sure it’s not that much harder to make a Wendy bugger than Sonic bugger that I used to make."

"Avoid this location if possible. Drive thru service was slow to a stand still. They’re so under staffed that they had to lock the dining room. By the time I got my order, the burger was dry and the fries were missing. The local management needs to be held accountable for their poor service. The Wendy’s in Siloam Springs knows how to serve their customers."

"I really wanted to like this since it’s so close to home but each time is a cluster. So today, there was no ketchup in the dispenser. No biggie right? Well, after I mentioned it they just gave me packets. Okay, sure that works but 20min later, no one had even addressed it? Coke Zero was out but I got something else, I already asked for ketchup and didn’t want to overwhelm them. This was at 1230pm on a Wednesday with three other tables occupied in the lobby. The drive through is atrocious each time. At first I thought it was because it was new and staff were inexperienced. Nope. It’s just really slow like the people working here are all confused and lost zombies. The longest I waited in drive through was 25min last time which is why I went inside today. My favorite today was having a lid on my empty cup (a size bigger than my order) and no lid on the kids meal drink which they used a frosty cup for instead of soft drink cup lol wut? Bathrooms were not in good shape… HOW? It’s only been open a year?! The food is on point with other Wendy’s but all of the other systems here are broken… maintenance, customer service, training, management, motivation to move at least a little faster than a stoner sloth… all of that is non existent. I’ve been five times, each one sucked and was weirder than the one before. Weird stuff man. Probably not the best choice unless you’re in for an adventure with some time to waste."

"Comically slow, food cold, rude workers, always forget something in my order. They've fleeced me 5 times because I wanted to give them the benefit of the doubt and they're so close to my house. Not anymore. Every experience in that drive thru is a freaking twilight zone episode. Like an uncanny Wendy's experience. It has all the hallmarks.of a Wendy's but there's something just not quite right."

"This is the best Wendy's in the world! :) we love going for a bike ride and ending up here for treats and protein! The service is kind, the building is clean, and the food if phenomenal! Best fast food ever."