Ace Hardware 406 Broadway Street, Alexandria, MN 56308

"Very nice store, very helpful staff. Downfall is they are the only place that requires you to have your receipt from purchase in order to warranty any hand tool. Even if it is an ACE branded tool. For this reason I will no longer buy any tools from ACE Hardware. There is no reason to when every other manufacturer has no questions asked lifetime warranties."

"Alex’s Ace Hdwe is the greatest! Not only do all the staff members know exactly where in the store your item is located, but how to best use it. You’re greeted when you enter the store, and thanked when you leave. One of the two managers is always available for questions or concerns. It’s MY kind of store"

"Love our local hardware store. They great me when I come in and offer assistance. I'll stop here first, before the big box store, when ever possible."

"Worst customer service I’ve ever had. Asked for a key to be made, was looking at the key options and had the tyedye key in hand, they guy asked for the original and started cutting without asking if I wanted the tyedye one cut. Than told me I would be charged for two if I wanted that one cut also.. I only wanted one key made .. my husband was walking around the store. They guy who cut my key told me to go pay the lady at the front for the key. Didn’t ask if I had other shopping. Went to the cashier loudly saying the lady is only getting one key I guess. Told her the price. I was no where near this lady’s register or line was asking my husband if he wanted to look at paint n stuff there when they lady loudly shouted out the total while staring me down.. I paid and we left. I will not be going back."

"I went into ace to have keys cut on January 9th around 430 in the afternoon. I was told that they will not cut keys if you bring in your own because they guarantee the keys they cut. The keys I needed cut were for a Volvo semi truck and this is the reason I brought in key blanks. A lot of places will not stock key blanks for Semi trucks for a variety of reason. For this I am giving a one star, I wasn’t asking for a guarantee, this never use to be an issue here so I don’t know why it is now."