Express

"I came in to do a return on 2 items. I asked for a gift card so I could purchase a new item right away. I was given 2 gift cards. One for $77.50 and one for $26.45. The associate helped me purchase a dress online with the 2 gift cards the total was $79.55. I asked the associate to throw away the gift card that we used in its entirety and I took the gift card that should have had $24.40 remaining. When I returned I tried to order another item with the gift card but it had a $0 balance. I immediately checked the receipt to make sure I had the correct gift card. I did. I called the store and the manager was immediately snarky with me, stating I should have just done an even exchange. Which is rude and impossible since the item I ordered isn’t even sold in the physical store. She said I would need to come back to the store the next day to rectify the situation. So I did, and after taking all the receipts and gift cards for over an hour she did NOTHING! She also magically had the gift card that had been previously discarded. She told me an investigation would be opened and I needed to call corporate. It’s not the money, as $24 and change is not a huge deal, it’s the principle. They clearly screwed up and instead of biting the bullet, they would rather further alienate customers and basically steal $24 from me. Typically I shop online because they have terrible customer service in general, no greeting for customers, unwilling to help you find anything, or barely answering questions, but this just takes the cake."

"The employee with red hair did not even say hi when I was the only customer in the store instead she decided to eat and watch something on her phone sitting at the counter. Very awkward so I left and ordered what I liked online instead."

"Anh and Gavin were great! I was stressed and shopping last minute for a speaking event. It was closing time and they patiently assisted me, and sent me off looking AMAZING!"

"The store has really changed they have super dressy unpractical pieces in the store. Their new approach will not work in this area. It was my favorite store in West Acres but not anymore. And no sizes to speak of. So sad, working women with office jobs will have to go elsewhere."

"I used to shop here often years ago in a different town and loved it. So I decided to look for a dress for new years eve. I ended up buying a dress and tried it on at the hotel I was staying at that night. The next day I tried returning it because it was too short, and I found a few things I wanted to purchase instead. But when I gave it to the sales girl with my receipt she would not exchange it because the tag was not on it and was very rude. I was very upset and put all the things back I was going to buy and I refuse to ever shop there again and I made sure I told all my friends about the incident and they agree to never shop there again as well."