Forever 21

"Really disappointing experience at this retail store. The customer service was seriously lacking. I had trouble finding assistance, and when I finally did, they were rude and unhelpful. Overall, I was really dissatisfied with the service I received."

"Cashier is rude! If you need help nobody is there and yet they have time to gather in the fitting room, Asked for item to be in separate bag, cashier just hand me out a bag to bag it myself, she is not even doing anything and we are the only one checking out. Not coming back to this store or buy anything from this company."

"Super rude cashiers. I stood at the register for 7 minutes waiting to check out and there was 2 cashiers and they didn’t say anything at all. Not even a “I’ll be right with you” or “it’ll be a minute” no they sat there ignoring me, then another couple comes up the wrong way in line to check out and the cashiers immediately go to help them instead of me when I was there first. They didn’t have a return, or anything that put them before me, I waited and made sure. I left the store without my items, lost my business there."

"My daughter purchased items 2 weeks ago she couldn’t try them on unless she purchased she tries at home and they didn’t fit her, as mother tries to return them I was told I can’t!!! I also couldn’t exchange because of the final sale policy which they never told my daughter. The items were never worn nor were they without tags but we still couldn’t return or exchange!! I was told by the cashier which I have never heard of this policy in my 22 years of living here so I kindly asked the manager to explain to me. Meanwhile I was verbally attacked by the cashier, this was one of the most awful experience I have ever had which I have never received such an insult by cashier in my 22 years of shopping, I’m never going back to the store nor are my children. They took advantage of a minor and me as mother was verbally insulted by cashier while I was talking to the manager!!!!!!!!! People go shopping everywhere else u r going to be treated as human not garbage like in this store I wish I can give them 0000000 stars!!!!!"

"How could I know about the nonrefundable items when there was no post or sign for that? Even on the small post on the cashier’s desk, which the staff there asked me to read later, there was no mention which items on which sign were final sale. The cashier didn’t mention that the items I purchased were final sale and nonrefundable, but when I came back to get refund, they (cashier and manager) rejected me and just gave me the message that it was all my fault and my request wasn’t worth their time. They were just busy to throw me out of their store. The cashier dared to lie looking at my eyes that she mentioned the items were final sale, but nope, she never did. Their customer service was terrible. They didn’t know how to handle this kind of things. They were far from being professional. Just being rude. Really awful experience."