Admiral Pools AZ 14715 North 78th Way, Scottsdale, AZ 85260

"I called Admiral about my backwash not working and they said someone would be coming out. But I had no notification to meet the person. A few days later I noticed new backwash parts were put in. Later in the week I got a bill for $678. I didn't even know they were going to do the work. I just wish that they would have let me know ahead of time what was wrong with it and what needed to be done."

"After calling Admiral, I was impressed. They sent out a young man who appeared to have knowledge of swimming pools. He serviced the pool with checmicals. There was another man who was to overhaul the pump. He took it apart, layed out the filters on the sidewalk and departed. I went ahead and hosed out the dirt and contaminents from all eight of them. The man returned and put things back together. I was charged $280.00 for this service call. A couple of days later a third Admiral rep came out, introduced himself and serviced the pool. He showed me where the pump was leaking from the top and from the adjacent piping. He said that he fixed the leak around the pipe coupling but could not fix the other one around the pump housing. I purchased an O Ring and fixed the leak around the unit. I called back Admiral requesting the equipment maintenance rep come back out and address the pipe leak. Ten days and three phone calls later, we've heard nothing from Admiral. Irresponsible, non-existent customer service, and no effort to recognize a performance improvement opportunity. As a small business person, I was very disappointed...The bottom line......DON"T USE ADMIRAL POOL SERVICE"

"I had been using another service for 13 years. Given them lots of work over the years. This past week, I returned home from an extended trip and found my pool system not working. Called my pool guy, explained my situation and that we have a big party scheduled for Monday. Their response was see you next Thursday! I called Admiral, spoke with Kevin, explained the situation and they were here the next day, today. Problem solved, and quess who has a new pool service company?"

"Canceled on this one recently. I haven't had the greatest interactions with the staff that work with this company. They're pretty snarky and the pool doesn't look to be getting the best of treatment in my opinion. So I had to cancel. End of story."

"Admiral Pools has been extremely reliable and fair. Rod does a great job each week and Kevin helps us resolve any issues in a quick and timely fashion. Professional and reliable work at great prices!"