Banfield Pet Hospital

"Made an appointment for a morning appointment. They call shortly before the appointment yo tell me the online booking is not accurate. Already planned time off work to bring in my sick pup. So they cancel me less than an hour from time. Now, I missed work and income for nothing. Now they call 1.5 hours before the next time they gave me for appointment. Which I again had to schedule off again. So now, a whole entire day wasted and lost income. Not to mention I now can not get my puppy in , and if it ends up being serious, I now have to wait for another day, which could lead to an elevated risk of serious illness. This is also not the first time this has happened to me."

"UPDATE 11/2023: I took this case to the Arizona State Veterinary Board and they found their vet to be unprofessional and made mistakes with reporting - they put her on probation for a year. Banfield will not communicate with me still or issue a refund even after the state found their doctor to make reporting mistakes, which if she hadn’t done, would have avoided this whole issue. Stay away from Banfield - they do not care about anything but money. I took my dog Zoey in for a dental procedure and their doctor completely missed teeth with roots exposed. We had to fight them to not have to pay for a 2nd surgery since it was their doctor's mistake (which we had confirmed by another Banfield doctor). After that, we ended up paying for stuff we were told we would not have to pay. It has been A NIGHTMERE getting a hold of anyone - having to call and email constantly. My dog is STILL in pain and they will not give me answers. We took her to a completely different vet and they confirmed the pain is still coming from her mouth. It took me 3 days and threatening to report them to the AZ Vet Medical Examining Board to get my records sent to me and upon getting them they were INCOMPLETE. I am now being told to wait while they review everything and decide if they are going to refund me. I have to go to another vet and start all over again. Costing me over $3400 out of pocket to redo what Banfield should have done in the first place. I have spent over $1500 already with Banfield to have nothing change with my dog, have her constantly on pain meds and antibiotics and be told that her mouth isn't the cause of her pain. Even though I had a dental specialist confirm that it still is! DO NOT go to this location. DO NOT let Dr. Krumins touch your pet - she doesn't update notes and she overlooks things and makes more issues later on. There is only 1 Doctor I trust at Banfield and unfortunately, I have to choose between seeing her and continuing to give Banfield money or just completely starting over with another Doctor for my dogs. Laura, the area manager is dismissive and will not respond at all to you. She completely ignored everything and started questing if I was the one who didn't authorize teeth pulled (the ones that were missed) when that's NEVER been the case. The records state that my dog's anal glands were also fine up until when they decided to blame all the pain on her anal glands being impacted. However, the doctor expressed them, and she is still in pain. Thankfully they allowed me to cancel my wellness plan but I am still mad that I cannot get a refund and now have to pay over $3400 to completely redo everything. Just save yourself time and money and go somewhere else."

"Dr. Parrish has always been my favorite vet at Banfield, professional and caring. This visit truly stood out though, Whitney, the nurse made our umpteenth visit there the best visit I've ever had. Not only was she incredibly friendly and professional, she was a true pet lover. She LOVED her job and you could tell. She called my pups my KIDS and treated them as if they were her own. "

"Thank you to the veterinarian and staff for your kind, professional, courteous, and caring assistance in helping us through the very difficult time in having to put our precious and beloved dog down. Also, the cremation services you had at your disposal for us to use was awesome. We feel you treated our dog, Jack, with the utmost care and respect. Sincerely, Tony"

"I had another wonderful experience with the team at this Banfield location. My cat, Norbert, decided it was a good idea to climb into our dryer while I was putting away laundry and eat a dryer sheet. I was in a panic when I caught him doing it. I recently moved and called the location closet to my house as soon as they opened. The receptionist was no help and basically told me it was my issue and hung up the phone. I then decided to call the Hampton avenue location to see if they would help. They immediately told me I could come in and they would treat him to make sure he doesn’t absorb any of the toxins from the dryer sheet. The team did an excellent job explaining the treatment process to me, and keeping me updated on how he was doing throughout the day. When I came to pick him up the nurse even showed me how to give him his medicine. I would like to say a big thank you to everyone that helped my Norbert, he is doing awesome and is back to acting like his adorable, quirky self."