Family VetCare of Mesa

"I had to bring my 8 year old cat to them to have an emergency surgery when previously she had never had a medical issue. To say that I was distraught would be a massive understatement. The staff were so kind with me, my husband, daughter and most importantly my cat. They went above and beyond to make this as easy as possible and care for my baby so thoroughly."

"We've been coming here for a few years and it's always been great. A few weeks ago we had to very suddenly put our little fur baby down, and it was a very emotional experience, but the staff was very supportive and kind, and eventough it was difficult, the ENTIRE staff are everything as smooth as possible. I'm very grateful for the kindness of the entire vet team"

"I will start off by saying I’ve been using this vet office since 2017 and take both my dogs to this facility. On Monday 2/8, I took my dog in for a hernia repair. I received a call around 12PM to let me know that my dog was out of surgery and everything went great. I was advised by Doctor Metcalf that I could pick up my dog around 230 to 3 PM. I arrived at 3PM to pick up my dog and immediately notice that my dog was drooling excessively and her eyes were popping out of her head. I proceeded to ask the vet assistant if this was normal because she’s had other procedures in the past, and I had never seen her look like that. He reassured me that it was part of the anesthesia, and in a few hours she would go back to normal. I left the facility and about 10 minutes later, I receive a call from the vet, letting me know they made a mistake & my dog was given twice the amount of pain medicine, and that I needed to turn around and bring her back so that they could give her another shot to reverse the effects of the medication.When I return back to the facility, the vet assistant came into the room and took my dog for a few minutes, gave her a shot brought her back and told me that I could go ahead and head home did not give me any instructions on next steps, I was extremely concern & upset. It took about 6-7 hours for my dog to stop drooling & finally begin to look normal. The doctor was not in the room nor did he reach back out to me until later that night when they heard that I had called to file complaint. They also share with me that this is not the first time that this has happened with some of their dog patients. Needless to say, I will not be bringing my babies back to this location. In addition their director reached out to ask for feedback and apologized, as loyal patient of almost 7 years I feel this could have been handled in a better manner. I will be formally filing a complaint with the Vet Board of AZ."

"Our fur baby Emma had a bad ear infection and this was our first time being here. Great experience. Was running late and was still able to get her in! More than happy and Emma is happy too!! Thank you again!!"

"I love this place! They were so great with our great dane Emmy Lou. Alex at the front desk has great customer service skills and is super helpful. Allison the Vet Technician made the visit so easy and made Emmy Lou very comfortable when getting tests done. Dr. Cooper is clearly passionate about the work she does and was very patient when answering all of my questions. Emmy Lou loved everyone there and enjoyed the attention she recieved. I would absolutely recommend them to everyone in need of quality care for their pets."