Centurion Service Corporation 115 West 1st Avenue, Mesa, AZ 85210

"Don't use this warranty company as they don't call you back and they don't seem to care that your frig is down for over a month, They don't have ANY other company but 1 to do the warranty work and they are horrible too. They didn't give me any help beside I will call the parts company for an ETA and call you back, which they don't do. Their customer service is terrible and I won't be buying from Spencer's again as this is their warranty company and it sucks. It is sad I had to wait for over 5 weeks to get my frig fixed and they didn't give a loner or any help at all for this except oh well and not call you back. :-("

"The freezer on my Frigidaire refrigerator, purchased from Spencers on 5/28/20, has frozen shut. I purchased an extended warranty. I have called Centurion repeatedly during business hours, no answer, no company recording, and no messaging service. As noted by this review and the others, Centurian is not a reputable company, and I am disappointed that Spencers has chosen to partner with them, and, furthermore does not take any responsibility for selling a warranty ($200) that has no value."

"***update*** it has now been 5 months with no repair done. They still don't answer the phone. I have managed to talk to someone a few times and would be given a date that it should be repaired but the date passes without a call, update...anything. Then I have to start calling again. I had to buy a new fridge while this one takes up space in my garage. 2.5 year old refrigerator and a useless warranty. I am asking for a refund. Have been waiting almost 6 weeks for refrigerator repair. Tried to call for an update or to see what options I have and no one has answered the phone for a few days now. Do not recommend."

"**Update (06/2022): I don't know why I buy appliances from Spencers. I literally have bought all of my appliances from them for 20 years. I will not buy from Spencers anymore because they are tied to (own) the worst warranty company I have had to deal with. Centurion never answers their phone, and when they do they are only moderately helpful. I hate talking poorly about businesses, but this is just plain bad. To make matters worse, once you DO get through, they set you up with Gold Wing Appliances to service the issue and as noted below, they are not (at least in my many experiences) very good. Sure the servicemen have been friendly, but not very competent. No more. It isn't worth this hassle to buy from Spencer's. It's a shame. I have like working with Spencer's. But I can't do this anymore and I do NOT recommend Spencer's and especially Centurion and Gold Wing. This warranty company doesn’t answer the phone or return phone messages. The service company they send out, Goldwing Appliance, is a joke. They have ordered the wrong part 2 times and then never give me updates. I wait 2-3 weeks between each wrong order. I have tried speaking to Centurion about the terrible service from Goldwing that they’re sending out, and I get no response. May reconsider buying appliances from Spencer’s ever again."

"WARNING! DO NOT PURCHASE EXTENDED WARRANTY CONTRACT FROM SPENCER’S TV & APPLIANCE! In 2017, we bought a 5-year extended warranty contract from Spencer’s TV & Appliance when we purchase a refrigerator, stove, washer and dryer, paying $600. The refrigerator stopped cooling on Tuesday. I retrieved the paperwork for the appliance and remembered about the warranty. We called Spencer’s. They looked up the invoice to confirm the warranty purchase. They then said they would call the warranty service company with our information. They also gave us the name/phone of the company – Centurion Service Corporation. We called Centurion Tuesday (late afternoon) and left a message. We got a call back from them on Wednesday (late morning). They said they needed to call GE Repair to set up an appointment. Then asked if we wanted to hold or get a call back. We said we would hold. 20 minutes later, we were hung up on. We waited all day for a call back to no avail. During that time we called Centurion and left messages 5 times. Finally, Thursday, after trying to get Centurion on the phone, at 9:30 am we decided to call another company, Dynamic Appliance Repair, to look at the fridge. Although they were booked solid for the day, they promised to have a technician to us between 11 and 2. The gentleman, Scott, showed up at our door at 11:30 am (with the needed parts). He expertly fixed our fridge (he knew what the problem was just from our description on the phone) and was gone by 12:00 noon. Turns out Scott is the owner of Dynamic Appliance Repair, who decided that because his other techs were booked, he took our call himself. That is customer service! While Scott was still here, Centurion called (big mistake!). They said that they have verified that we did in fact have an extended warranty. Excuse me? That was verified 4 days ago by the store! Then Centurion proudly told us they could have a technician to us by next Wednesday – 6 days out! OMG! They were told that we had already called someone else, and that the refrigerator was being worked on. We then called Spencer’s. Told them what had been happening, and that we wanted a refund of our $600 because they breached our contract. They started in with this song and dance that the contract would be prorated … blah, blah, blah. Moral of the story? Spencer’s extended warranty is a fraud. Centurion Service is a sham. DYNAMIC APPLIANCE REPAIR IS A God-Send!!"