Mobile Kangaroo - Apple Authorized iPhone & Mac Repair 4705 East Carefree Highway, Cave Creek, AZ 85331

"This company shows up on the Apple App as an authorized service center and looks legit. But after making an appointment on their online site, driving to the physical location, and walking up to the door... I learned that it's a mostly empty small lobby with what looks like a trade show presence inside and the door was locked with a note that said "Temporarily closed for training" and several UPS stickers on the window. First... if you're going to be closed... take down your online scheduling and confirmation system. I don't know how Apple allows them to be an authorized service provider, but I wouldn't based on my experience and I'll never go back."

"Made an appointment online only to find out they’re closed when I arrived. Should have sent a message or email notifying of closure."

"Closed. No one answers the phone. How do I get my computer back?"

"Online request, was called back or texted immediately, brought phone in at 9:40am, got it back by 2:00 pm. Great service, reasonably priced. No up-selling or hassles. Would recommend to all friends and family."

"not happy at all with the service that was provided after I was patient with them over and over again. I put in a request for a repair through the apple care app for at least a week out on a Tuesday, I got a call the day of saying they did not have my part to fix my screen which I feel should have been realized before the day of. They collected payment in advance for services. My only request was if it was possible to at least have it completed by that Friday and I was assured it would be possible. Friday came and I heard nothing, called them around 3 for an update and was told that they forgot it was a mobile order so I had to wait till Monday. I did not fuss, I just said ok. Here comes Monday and now I am frustrated especially since I paid for it, I still heard nothing all day, Even after leaving a message stating I would like a refund. Now today is Tuesday, nobody called me again, I had to call over 8 times to get a refund. I do not trust this company at all. I will post text messages later from my phone as proof. Very unreliable and it could have all been ok of they just communicated."