Sears Appliance Repair

"The technician we had today was great and replaced our icemaker in the refrigerator. The problem is with Sears Home Warranty set up. You can never speak to a human being and going through their automated systems is cumbersome. After signing into their website, it does not show any open Service requests that you have and the website is virtually useless. Yesterday we had an appointment for a service call, and they will give you a window from 8 AM to 5 PM where you need to be home! They are supposed to give you an email or a text when the technician is on his way but we did not receive Anything. Then at 2:39 PM I got a text that the technician came to our house and no one was home. This is false, as I was at home after spending all day waiting for the technician. We rescheduled it for today and everything went well. When our last service issue is met, I will be looking for another warranty company."

"The technician we had was exceptional. Not only he fixed the issue that we were having with our gas range, but he took the time to fix minor issues with it that was not part of the service request. He was very knowledgeable and passionate in what he was doing. The best technician by far."

"Driver parked in corner street, I live on 1st Avenue not the side street. He refused to turn around and come into my drive way correctly!! Very stubborn and childish. Technicians need to follow address and not their silly GPS that perhaps is wrong!! However, we did clear the air at the end but just gave a diagnosis. Don't know about the Sears commotion. I really expected much better service!!"

"Daniel, the serviceman, was excellent. He installed the new thermostat quickly with ease and solved a remaining problem I had with my side by side freezer that was just repaired with a new compressor last week. Turns out the man last week put it back in a hurry and the freezer wouldn’t close properly. Daniel figured the mess out while we tested the washer for washing and saved you guys an unnecessary trip. I rate Daniel as A+ and Michael who diagnosed the problem with the washing machine and ordered the part on the spot as A+ as well!!!"

"Dan is really wonderful. He is a true professional and a lovely person. Not only did he do his work, he showed me how to cut back on electricity cost on an appliance. I am very pleased with his service."