Walmart Auto Care Centers 8280 North Cortaro Road, Tucson, AZ 85743

"BEWARE!!!!!These guys charged me 60 bucks an oil change and broke my door handle costing me 255 dollars to repair at a body shop!!!! I have to open the door of my car thru the passenger side. They just left me my car broken and I even have video proof from my car camera. This is so crazy I was told from the manager to get an estimate but since they put a note on file saying it was already like that. What con artists."

"Took over 4 hours to do an oil change and replacing 2 tires. Oil change was quick, it was all the tire shop. It sat for over an hour and a half and then a person who had an appointment was taken when I was there for hours waiting. Probably never use the auto center again."

"Checked in at just before 3 pm for a single tire issue. Told my vehicle should take an hour to an hour and a half to complete. At 5 pm they hadn't started on the vehicle so we left. Went to another tire shop which was much further away (why we didn't go there first) and we were in and out in 20 minutes. Also cost half of what Walmart wanted to charge me. Never again will I try to use this automotive center. Really, never."

"4/14/23: Had tires scheduled for installation at 5pm. The tech checking me in was yelling sarcastically at another tech that I had an appointment at 5pm, "Hey! This guy right here has an appointment at 5pm!! You hear that?! An appointment at 5pm!" Red flags right away. They didn't pull my car in until after 5:30pm. Didn't get the car back until 7:40pm. The car didn't feel right when I drove away and as soon as I got on the freeway I knew for certain something was wrong and almost immediately the tire light came on. I stopped at the nearest gas station to find the rear passenger tire off the bead and flat! I "hired" them to replace my tires because they were becoming unsafe so I paid them time and money just to be in an even more unsafe situation?! I am currently waiting for a tow truck to tow the vehicle back to the service center as I no longer trust the other 3 tires if I put the spare on and try to drive back. What's more is I have to work in the morning and will now not be able to as I will be taking care of this little mess. I will be expecting and seeking from Walmart reimbursement for the "installation", time lost from work, any and all damage to the tires and/or wheels, and the proper reinstallation of at least the one if not all 4 tires. I would have been better off keeping my old ones... I get that it was late and they close at 7pm but it took 2.5 hours on a 1-1.5 hour job, not my fault. However, it is now my problem. One tech said he was having trouble mounting 2 tires so he passed the buck to another tech who finished "mounting" them. This tech later apologized for the wait and admittedly told me he was not very experienced at this, lol. Really? Oh, and to top it off they ever so kindly roughed and scuffed my wheels up too. Not their finest hour and not my happiest. This type of safety negligence is 100% unacceptable, cannot be foreseen and should not happen. **edit, Walmart store manager Chelsea Rees is a rockstar and after a weekend lost on work she made everything right. She took the time and patience to hear me out and do all the right things to fix it. She spent the next few days working to get me back on the road, keeping in touch with me and took care of the inconvenience. Again, not that this should happen in the first place but Chelsea did everything one should in such a situation. She's a keeper and needs to be recognized. Thank you Chelsea. 5 stars. But based on previous reviews, it may be time to think about re-vamping the whole car care thing."

"I dropped off my tire to be swapped for a new one at 1130. Quoted 2 hours, i went and ran errands then came back to check about 1 hr and 45 mins later was told another hour. Ran some more errands and checked again. Was told another hour and a half but I would get a text when ready. Never got a call or text it was ready I went home and called at 5 and was told it's been ready. Nice employees but it was an all day event"