Banfield Pet Hospital 975 East Riggs Road, Chandler, AZ 85249

"Subscribing to the Optimum Wellness plan, we can visit any of their many locations and they have access to our pets' health records. Staff was friendly, helpful, professional. Making an appointment is easy, questions can be answered also via phone chat."

"Not an impressive business. Banfield has great pet packages but we can never get an in room appointment and usually the experience is terrible. We have only been to one banfield where the technicians and docters have been nice and that is Chandler/ Riggs. Our first experiences were in Ahwatukee. It took forever to get our appointment. They kept trying to get me to drop my dog off. My crazy rescue chiweenie has anxiety, needs to be sedated and muzzled so I pleaded for an in room appointment because they can never get him out of the cages in the back. Also, I don't want the techs to have to deal with my crazy dog. I was a vet tech for 9 years....I get it. The entire staff was unprofessional and rude from the very beginning. I was told by the vet that I needed to be nicer to his techs...which was quite dumbfounding as I informed the techs that I would gladly muzzle my dog for them. So don't offer to help with your own pet... I guess that is mean. They learned pretty quick that my dog was a handful. I'll never go back there. That tech needs to be educated on behavior before she gets bit for not listening to owners who KNOW their pets better than anyone. The staff doesn't read history on any pet because if they did, they would know my pet is a handful. Also, they call back the next day to check on your pet which is nice but they always pronounce mine and my dogs name incorrectly....also calling my dog a spayed female. Bogey is a dude. When they call they don't even know why...they just ask if the dog is ok. They should review the cases before the call but just my opinion. Banfield has one thing going for them... good prices per month. Vet and technician turn over seems to be high at all Banfield hospitals and customer service is lacking."

"Truly an amazing place. Their love and care is palpable. We trust them for our pets. Gratitude for their health plan that allows us to pay a fraction of the value to run all the screening tests and be reassured regarding the health of our pets."

"Well, the STAFF and Dr Robinson were great. They helped us help our cat Yaak over the rainbow bridge in the most compassionate way possible when her pain finally got too much. But cremation is pricey, especially if you want your specific pet cremated "themselves" and not with other people's pets. It's a very hard time, and it would be great if they could soften that blow."

"This location has one of the best vets in Arizona...her name is Dr. Mac. The staff at this location is one of the best as well! I’m a fan of Banfield due to the fact that it’s affordable and they seem to really care. Not that I want this location to get to busy that it’s hard for me to get an appointment, but I just needed to represent for this office, it’s my favorite one!!! Respectfully, Billie Jean ☺️"