MidFirst Bank

"If this bank tries to lure you in with a cash promotion, never look back and find another bank. If you were to open an account today, you would only receive a confirmation email after two weeks. When you call the customer service team, they will assure you that there is no problem and put your mind at ease. However, even after four months of depositing your salary into this bank, you will not receive any promotions. Why? Because they will inform you that you opened the account after the promotion window had expired. This bank will renege on its promise, and flee like a thief. Additionally, their internet processing is excruciatingly slow, and you can expect most services to be available only by visiting a bank branch in person."

"I normally do food and restaurant reviews, but I wanted to share my sincere and deep appreciation for this bank! I have always had excellent service. Staff is friendly and competent, even when they are in-training. To me, it is the personal treatment I get every time I go in. They recognize me and know my name. They have professionally assisted me with a variety of banking products (simple deposits and withdrawls to purchasing foreign currency for a trip and long-term savings goals). These days, with bank insecurity and nervousness, this bank has my trust."

"Horrible bank I’d try another one before going here. Initial set up took over a month and even now still nothing but problems. Unhappy customer, too many banks to be treated this horribly."

"First, I have to say everyone is usually very friendly when I go in to this branch. Today I went in to open a CD. There were two bankers and several tellers. Both bankers (i'm pretty sure 1 of them was the branch manager) were on the phone so I was told to have a seat. I sat there for 40 minutes and there was not a single customer the whole time I was there. I felt totally ignored. Finally, I just left. They have decent rates so I may go back and give them one more chance...if it happens again I'll be opening that CD at a different bank, where they at least act like they want my business. Edit March 2022: since then I have had no problems at this branch and everyone is helpful and pleasant to deal with...I'm gonna add a few stars for that!"

"Ryan, Edgar, Brendan, Tiana, and Kevin are rockstars! Great customer service, they have a lot of locations, but still offer the customer service you get at the banks with one or two locations. Free checking accounts business and personal (I believe) and they still offer refunds on ATM withdrawal fees. Great bank. This location has an amazing staff!"