U.S. Bank Branch 2995 South Alma School Road, Chandler, AZ 85248

"This branch has been a nightmare for me to deal with. I’ve ask for help on several accounts over the last 4 months and instead the manager Jackie Deaner closed my accounts for no real reason. Instead of informing me of this information, the business banker Carol Shandera just blocks my phone number. They charge ridiculous amounts of overdraft fees, as well as account closure fees. They refuse to wave fees as a bank error even when you prove it to them. There isn’t much customer service. Back to Wells Fargo I go…"

"The manager and staff here are all extremely helpful but some department has had my account locked for over a week. I can't withdraw money and my direct deposit, well I'm not sure where that is. The manager has gone out of her way to help me but they have even restricted her ability to unlock my account."

"Huge shoutout to Corey at this US Bank location. I had to fix an issue with Zelle this morning. He took the time to assist me and figured out the issue. Corey also was able to help me open up a new credit card to help consolidate my debt. Don’t hardly ever have to make a trip in, but when I do I’ll be looking for Corey for the assistance. Thanks!"

"Kudos to Jesus, much appreciation for making our transaction so quick! Your professionalism is top notch! Please make this young man a leader in your area, much deserving! He accomplished what was told to us, by a branch manager on Baseline , couldn't be done. All we wanted to do was pay off a loan. Again, thank you Jesus Torres!!!"

"The banker made a mistake when opening our account, which caused the account to be closed. Now, two trips back to get the account reopened and still not progress. We were told the account is flagged so only one person can work on it and they are not there. This is the same person who has been "working on it" for two weeks now. We are going to have to take more time out of our schedule for a 3rd visit due to their mistake, yet it is costing me time. I've been a US Bank customer almost 30 years and this completely unacceptable."