The UPS Store

"Arrived 6:20 and closed before they should be. Very unprofessional - don't waste your time."

"Went to pick up a package at 5:30 there was a very long line. Eventually closing time hit, and they locked the doors. One worker (short w/ black hair) yelled to get out if you aren’t picking up a package. Also yelled right in front of a girl after she picked up her package that she needs to get out if she has picked up her package. I totally understand being busy, frustrated, and understaffed but the disrespectful manner of communication towards others was shocking and unacceptable. There are much more professional ways to say the store is closing. Normally I don’t ever have issues here and the other employees are great, always courteous and hardworking. Edit after owner response: Changed my review to 5 stars since the business was responsive - and like I said I understand being busy and stressed in service jobs. I'm glad that the appropriate person was made aware and addressed the issue. Keep up the good work."

"The ups tracking system is really very good it tracks even the smallest displacement of the package. I recently sent my suitcase bag via your service and it got shipped to the receiver in just 2 days. So the service is extremely fast and good."

"While the lines are long, this service always does it’s best to help students. A lot of issues the store deals with involves students who don’t place their last name on their packages. As a store that services over 8000 students and hundreds of packages a day, it’s imperative students follow the correct way to address their mail so it arrives to them in a timely manner. No last name means packages get sent back as there is no way to verify their identity. Thankfully the line will die down in a few weeks. Thank you to the hardworking employees and managers who have stayed well past closing to try and sort the mess of packages delivered everyday. I appreciate you all."

"The staff are very rude and uncommunicative. I had to go to the UPS store 4 separate times looking for one package and they kept telling me to come back the next day. Then, when I finally had a package ready, it wasn’t the one I had been waiting on. They wouldn’t tell me why my package wasn’t there until I asked for the 5th time. Without telling me, they returned my package that was over $200 worth of items. Very poor customer service, get your packages sent somewhere else."