PetSmart

"So tired of the way the manager Kristy and employee Hayley treat my family and I. They always have an attitude towards us. I brought in a fish with swim bladder and she asked Jess the manager (whom both don't like me/us for whatever reason when I've never done anything to them because we have been there a lot before) told me I couldn't leave my fish. My fish is having issues and they're more worried about being petty. If you have any concerns or problems go see Evelyn. She's the sweetest and kindest manager and she goes above and beyond to help. *Update* couple of hours later my fish is dead... my kid is so upset. Super customer service! NOT"

"I pay a lot for grooming and when I get my dog back she’s only had a bath not been brushed out and not even dry yet. Yes they had me pick up my dog while her fur was still damp. I take her to a different location in Mesa and it’s a completely different story. When I pick my dog up she’s got visibly less hair than she did before because they actually did the de shedding treatment."

"GROOMING DEPT. I had Petsmart groom my dogs for 8+ years. I had an 8 am. appointment today, I was running late 10 min, tried to call, and had no answer. I got there 8 min late. They refused to take my dog since I was late. They claimed they had a late policy. There is no late policy on the website or in the store. They claim they can refuse me if they choose. They obviously stack the appts. When I went back in to talk to the groomer, she was already clipping another dog. Were they just going to leave my dog in a crate till the other dog was finished anyway? The Petco - Signal Butte, AZ store has lost my business!"

"Been coming here for 2 years with my dogs, every 3 months. They've done a great job cutting the hair - they consistently take 1-2 hours longer than proposed. Today I had a late pick up with a kiddo from school and I was going to be 15 minutes late to drop off the dogs - I had my dogs in the truck. I called ahead of me and let them know I am running late. I was told at 3:12 that they were unable to take me. I asked to speak to the grooming department, wherein I was transfered. I arrived at 3:17 in the parking lot and was told by the grooming department that they were unable to take me. I had 2 larges dogs to drop off that would have taken the remainder of the day, but was told that there was nothing they could do. I understand if they have a 15 minute policy - that's in place so the groomers are not taken advantage of. I have been a loyal customer for 2 years to this location, never once have I been late (even though they repeatedly take 1-3 hours more time then estimated) tipped the groomers, and spoken highly of them - this was an example of an unwillingness to provide excellent customer service. I would encourage customer service training"

"Recently went to Petsmart to purchase to rubber lip pleckos for my 2 55 gallon fish tanks. Within three days I noticed all of my fish, lethargic sitting at the bottom of the tank. The next day I noticed one of the pleckos had passed away with white spots all over his body. Within a few days after that, I’ve had 35 Fish die from parasites that both of my tanks got from Petsmart fish. I’ve had my aquariums for almost 2 years. I’ve had the same fish forever. My tanks are kept meticulously clean. My husband and I have tried everything to get rid of this parasite as of now I have four fish left in one of my tank and five at in the other. For us fish hobbyists we know how expensive this can be we’ve had to throw away all of our plants due to daily water changes and medication. We’re still not rid of the parasites they have decimated both of our tanks."