Concentra Medical Center Phoenix Metro Center

"Was the second one in line on a Saturday. Arrived at 745am. About 8 people in line behind me. Still had an hour wait since they were short staffed. Just plan on being there at least an hour. Bring a book! Staff was nice and doing their best given the circumstances"

"Service is very slow , with 10 to 15 people waiting in waiting room , Banner can expedite you in 20 to 30 minutes LabCorp can expedite you in the same amount of time, at this location it can take anywhere from 3 to 4 hours for the same services, what's wrong here"

"OMG. Slow service here. You are better off walking to the nearest ER. They have a bunch of services, but they also do drug testing. 3 hour wait for testing, and it's not much better to see a provider."

"The staff were nice enough but why in the world at 10am on a Monday did I have to wait over 2 hours for a pre employment drug screening? I was sent to a separate lobby and forgotten about to the point where the staff was looking for me in the main lobby. No communication and when I asked about it I was shrugged off by one nurse. Don't come here if your time is valuable to you."

"What a wonderful experience. My best Concentra experience ever. They were courteous, helpful and friendly all while remaining professional. That's was just the two women at the checkin desk. They worked well together so keep that team together. The Raider fan and the woman in blue scrubs. I thought I was there just for a drug test. Nope, I was wrong. They found in the automated system my employer wanted a physical and drug test. Oh great, I wasn't ready for that, mentally. They put me at ease and helped me thru the process. It went a lot faster than I expected. I was there about 3pm on a Wednesday afternoon. I had other things I had to accomplish that morning. Once the ladies did their part up front, my name was then called and the physical process began. A nice woman escorted me to the stations to accomplish each task, vitals, weight, eyes, ears and the urine test. I've gone thru this many times before in my past and it was always been impersonal and robotic. This woman was very personable. After all that, I was escorted to a room where I waited for the doctor. To my amazement he was a veteran. I knew I was in good hands. The doctor was very professional, personable and informative. Once he finished, he departed. A short while later, a nice woman answered my questions as she closed out the physical process after providing me with copies for my record. This couldn't have gone any better. Kudos to the staff at this location. They made this process Not suck. Thank You. This Veteran is very happy and will tell others about this place."