The Insomnia and Sleep Institute of Arizona, LLC - Gilbert 1530 East Williams Field Road, Gilbert, AZ 85295

"DO NOT BECOME A PATIENT OF INSOMNIA AND SLEEP INSTITUTE!! My husband has had the same terrible experience post-sleep-study that others have mentioned and I wish we had seen these reviews before and chosen somewhere else. This office is impossible to get a hold of. Anytime you have a question about billing, insurance, supplies re-purchase, etc they never answer the phone. If you leave a message they rarely call you back. This makes dealing with the ongoing maintenance of treating sleep apnea a huge pain and very time consuming. Case in point: currently we are trying to get supplies refilled for my husband’s BiPAP machine. We have been trying to order them for about 9 weeks and we still do not have them, which is a medical concern but no one in their office seems to care. I won’t share the whole story but it’s the result of phone calls not being picked up, messages never returned, supplies orders not actually being put in correctly once you call them 7 times in a row until someone finally picks up. Then no movement on the order for 3 weeks once it is actually corrected, more phone calls that are never returned. Etc. If you have ever dealt with a medical clinic that is hard to get a hold off after they’ve got you “on the hook” for treating an ongoing issue then you know the experience I am talking about. This is what awaits you here. AVOID!"

"The Insomnia and Sleep Institute of Arizona in Gilbert is simply top notch when it comes to caring and treating patients with obstructive sleep apnea. I was diagnosed with OSA in 2019 by another facility and all I have to say is there's absolutely no comparison between the two facilities. I drive an extra 10 miles to The Insomnia and Sleep Institute because their team is so friendly and knowledgeable. And this all starts with Karla up front and Nicole in the sleep study area. And I can't even begin to say enough about how fantastic Dr. Lisa Cutchen is! To be cliche, my whole experience with The Insomnia and Sleep Institute of Arizona in Gilbert is like night and day over my past experiences with sleep study facilities. And this goes for the choice you have in supplies that they have in office I might add... plus, you don't have to wait two weeks for the supplies to be mailed to you and then receive the wrong order. Nothing here is outsourced, everything is all taken care of in-house be a team of professionals who actually care about their patients."

"Dr Lisa Cutchin and her amazing staff at Insomnia and Sleep Institute of Arizona are incredible. Katherine provided exceptional customer service and was able to convey my requests to Dr. Cutchin fully and completely. From the lab staff to the front desk everyone cares totally about the patient and make sure that every patient is treated as if they are the only one there. Do not hesitate if you or a loved one suspect you have sleep concerns. Just know you are in excellent hands at this center."

"First, I have to say that every single time I go to this facility, Karla at the front desk is always INCREDIBLY friendly and attentive to your needs. I absolutely love talking to her and being helped by her! Second, I have been transitioning to new insurance but have to go a month without coverage. I came in to the office today and Janeen in billing took EXCELLENT care of me. She was so friendly and helpful in explaining all my options. She resolved ALL my concerns. Lastly, Janette helped me go over any concerns I had with supplies that I would need during my gap in insurance. She helped me determine everything I needed and was incredibly knowledgeable and helpful! I am so appreciative of my experience here!"

"Dr. Patel and his team have done a fantastic job helping me treat my Sleep Apnea. Also, his billing team is OUTSTANDING. The billing team worked through some very complex insurance issues that occurred when my insurance transitioned during a rental agreement. Thank you for your excellent care and customer service during my insurance transition!"