The UPS Store

"Bad customer service. No WIFI and charges for the computer time and the lable for an Amazon return. Just go to a better location. This one is a waste of time"

"No acknowledgment when I walked in and poor service from a man who would not make eye contact. Had to ask twice for my AARP discount. Lengthy slow process to ship one item at the end of transaction, I said thank you for your help, he just turned his head and did not acknowledge me again, very strange transaction leaving me feel very uneasy. He gave me receipt with UPS tracking # on it, however 5 hours later and UPS still says it is not in their system. . . ?! - very uneasy about business at this location. Should have read reviews before I went to this store. I will advise UPS corporate as most locations are very helpful."

"My father is 90 yrs old with very limited sight, hearing and ability to walk. He needed a notary and the lady behind the counter was so very extremely kind and caring. Took her time helping him and didn't rush him. Very pleasant and kind."

"I go to this UPS store location a lot and have for years. Everyone here is friendly and helpful, and you'd think they'd be sick of me after so many Amazon return drop offs but I'm always greeted warmly. I've mailed things from this location too and they always go above and beyond."

"If I could do negative stars I would! I have not experienced such poor customer service in my life. I walked in to drop off a package and needed assistance with the label. There was one employee there in the back on her phone. I stood there patiently maybe 5 minutes thinking she might be in the middle of something. I finally said "hello excuse me" and all she said back was "I heard you". The level of disrespect I received was unbelievable. She then assisted me saying not one word. I asked her if everything was okay with the label and she did not respond to me at all! Not even with small talk, she resumed quiet. I asked for her name and she told me she didnt have to give me that. So then I asked for a manager and she said he wasnt there. I called the location a few minutes later to speak to someone else, the employee answered the phone. I asked to speak to management to file an employee complaint and heard SILENCE. Guessing it was the same girl. I kept saying "Hello, hello, Hellooooo?" Until finally the manager got on the phone. Didnt present himself as manager just answered and said, "this is bradley". I proceeded to explain the experience I had and he showed no compassion for my awful experience. This location is horrific in customer service!! Please drive somewhere else do not waist a minute here. Oh, and the employee name is Jess. Hoping the manager gave me her real name."