Leslie's

"Upon walking into the store I was greeted with the most welcoming smiles from the 2 people behind the counter. I walked up to the counter and was greeted by Sam who asked me how she could help. I explained to her I recently purchased a spa, and had no clue as to what I was doing, I needed help with the chemical balancing for my spa. She saw I had my sample of water, and, without hesitation, told me that she would be more than happy to help me and took me around the counter so she could explain and educate me. She was so patient, informative and explained it so simply in a way that helped me understand it. She answered all my questions, and not only explained what to do but why to do it. There was no judgment from them, for me being a newbie and buying something I had no clue as to what I was doing. Sam reassured me that over time, with me coming in, that they would be more than happy to explain the process to me and help educate me continuously. I also love the fact that she was not trying to just sell me a bunch of products. She told me what was necessary, recommended and what was unnecessary. I definitely walked out of the store today with more confidence in owning my spa and not feeling as lost. Big kudos and thank you to Sam for giving that reassurance to me."

"This is a very nice store. They always have everything I need in stock. The staff is super nice and knowledgeable. A very nice Leslies, compared to other local stores. Highly recommended!"

"We set up an appointment for a site evaluation for changing our filtration from a sand filter to a cartridge system. Day of the appointment 15 minutes before the window of 8 - 12 was about to end we get a call stating the tech was running behind, but would be here by 12 or a few minutes after. So I said no problem. An hour and 45 minutes later, still no tech. This was not their first time late or no-showing and I told their service desk that when I called to cancel the appointment so I could get in with my day. Seems to me they try to stack too many appointments in their 4-hour window, or they just don’t care about their customers’ time."

"Called to see if they stocked a certain salt cell. They did not, but they did not ask whether they could source and order. I can only assume customer service has changed a great deal over the years. I did locate one eventually, I will not seek their services in the future, ad much as I support shopping locally."

"I should have done the review long time ago but better late then never. Anyways... The issue : I had to clear up a pool that literally I had to make selling ready. It was so nasty and green and by following her directions, I had a clear blue pool ready for the selling of the house. My dad passed away and I knew nothing about pools. I went into this location and I was greeted by a young woman who knew her stuff. She was so awesome and she helped me so much. Your customer service was off the chain. Thank you for taking extra time to teach me about pool care. Now I feel like I am a expert even though I personally don't have one. You can go in there and get your water tested which is awesome for free. Pictures are before and after shocking it and changing the filters. The monsoon did not help at all but I did it. I can't find the finished product photos but I think you get the picture..... Lol"