Axioma Travel

"I used this travel agent for years and I can tell you that their service went below 1 star. Recently, I booked trip to EU and back for my wife and I. On the way to Europe all our seats were separate which I found very weird. When I’m going on a long vacation flight I’m planning to sit with my wife not with some strangers. BUT really drama was on our way back to US. When we were checking in at Zagreb airport, we were told that they do not see our flights beyond Munich and they can only issue tickets to the Munich where we have to pick up our bag go through security and find American Airlines shelter, and see what is going on. I tried to call Axioma, but nobody answered. Upon arriving to Munich. I sent my wife straight to the gate to see what is going on and I was going to pick up our luggage and try to recheck them. In only hour and 15 minutes this was a Mission impossible but I tried. My wife somehow made it to the gate and we decided for her to continue her journey to the US and I stayed an extra night in Munich and got the flight next day back to US. With all the headache, missing day of work, and hotel/food expenses I asked Axioma to only cover Hotel and food ($180) and they refused without hesitation not worrying about losing long-term customer. I know they gonna blame this on American Airlines , but trust me I contacted them and they said it was just poor booking from Travel Agent. I’m glad that my wife and I are safe and sound back in the US but this was vacation travel from hell."

"I've been a customer for over 25 years for all my overseas flights. The quality of service has gone way down since then. For a week now and after numerous phone calls and emails I still can't change my flight even though I was told I could when purchased the ticket and paid CASH for it!?! I'm stuck now and will probably have to go directly to airport (4 hr round trip) to try and change it directly with the airline. Would not recomend it...I know it's my last time."

"WARNING!For all those who bought tickets from these fraudsters be CAREFUL!If you have set up card with this company for tickets you previously buy TURN OFF YOUR CARD IMMEDIATELY!If you ask for new offer and they send it to your email,they are gonna take money from your account without subsequent permission!I have never had experience with so many unprofessional and fraudulent people before!Shame on you Axioma Travel! If I could give them 0 stars, I would."

"If I could give them zero stars, I would. We purchased refundable tickets from Axioma. One of our flight was canceled by the airline due to COVID-19. They never notified us of this cancellation. We have been trying to get the refund since August and all they have been giving us so far have been wrong and untrue information. Now they are refusing to give us the refund even though we paid extra for refundable tickets. Save your money and time and don’t buy tickets from these fraudulent individuals! They are very unprofessional and insincere!"

"My boyfriend and his family have used this agency for years, so we thought we would use them again to purchase our trip for this Summer. However, upon reviewing the receipt and then comparing to Condor airlines website prices, we realized that prices were actually $537 dollars cheaper online. I just (a few minutes ago) called the agency to ask what the reason for the discrepancy was and spoke to one of the rudest, female workers I have ever spoken with in customer service. Ever. I told her that we believed that the Agency would obtain the best prices and when she proved to be unhelpful I asked why people should book with the Agency if they do not obtain the best prices. She responded saying "I don't know". Be educated and aware, DO NOT BOOK WITH THIS AGENCY. Worst Experience, horrible prices and absolutely the worst customer service I have ever experienced. Do not book here-save your money! Wish I could give Zero Stars!"