Oasis Luxury Smart Homes

"Oasis is a great company! They have impeccable customer service and quality of work. They stand by everything and go above and beyond. Every individual on their team has excellent customer service skills. Just a real good company! JD"

"I want to share our recent and fabulous experience with Desert Valley Audio. From the initial call to schedule the appt to the service technician, Manuel, we could not be happier. Manuel was so professional and courteous and he had the patience of a saint. Due to a circumstance out of his control, he had to come back a couple of times. We have a houseful of guests coming this weekend and his concern for us to have our new tv up and running was just wonderful. He had to order a special part and prioritized us as a customer. We are so grateful. Desert Valley Audio did all of our wiring in our new home and installed all six of our TVs about 18 months ago and we experienced the same level of service with this service call as we did back then. Highly recommend this company for all of your audio and video needs."

"I've been with Desert Valley audio for 7 years. They designed and installed my system and have serviced it and upgraded it as my needs have changed. Jen, at the front desk, is always quick to respond and the entire staff has been great to work with. They definitely know what they are doing and they have done a lot of custom programming for me."

""Anybody who can afford to buy a large house can certainly spend $70K on an A/V system" (while complaining about another customer not wanting to fork out that much cash) - Desert Valley Audio Tech, May 2021 We bought a house with an existing home theater, network, and lighting system that was up and running through Control 4 when we moved in. We just needed to add our personal TVs and were considering updating a couple of other features. We hired Desert Valley Audio Video to install and/or update our wireless coverage and Control 4 back in May. The sales team that came out was knowledgeable, promised to use our existing equipment with just having to add on a few key pieces. They gave us a hefty 5-figure quote but we had faith in them, and agreed to hire them. That was a colossal mistake. The first tech that came out couldn't get our wireless coverage up and running properly. He completed several days of work, and considered his job done although there were huge gaps in coverage in several rooms - including our office. We told him that we needed coverage for the entire house, especially in the place from which we work - the office. He tried again. If he managed to get coverage, speeds were too slow for use. By the way, they told us we needed a totally new top of the line system with satellite extenders, and later we saw that the house already had such a system installed, and we never actually needed it in the first place. But I digress. The second tech that came out was eventually able to move around the pieces so we actually had coverage in all of our rooms with good speed, but it took several days, lots of holes, and frustration. He then began to work on the Control 4 system, while complaining about other customers, and that's when he said the above quote. Those TVs we asked to hook up? Turns out to actually make them work, they now had a new estimate and asked us to spend an additional $50K in parts and labor to get the AV system to a functioning level. He didn't complete the rest of the work and ultimately left us in May with a partially programmed Control 4 system that worked only in 2 rooms. They didn't finish programming the system to integrate lighting, sound, and other Control 4 features, which was within the original scope of work. So we had a conversation with the owner. He promised to send his best people this time and not the new guys. He apologized for that. It's now September. Fast forward to this week, the techs finally came out and had difficulties doing a simple television mount and install. They not only installed the TV crooked, which is puzzling since they had a level, they didn't install it at the height we requested, even though it was marked with a pencil. They argued that we didn't tell them to hang the TV there. So they angrily and hastily redrilled holes, left saw dust and debris all over our center speaker and actually packed up their tools and left when we weren't looking. They, of course left boxes, and other garbage behind. We called and asked them where they went, if they were coming back, and why they didn't complete the work they said they would do. Amongst other things, we talked about how we paid them to hook up our surround speakers in our living room and asked why they only hooked up the front two speakers. The tech insisted that people only use two fronts anyway and no one needs surround unless they are watching movies with airplanes in it. We laughed and said that's simply not true. So things took a turn for the worse and they said they will not come back to finish the job, insulted us, and said to call the home office. Photo below is after I set a level on the obviously crooked TV mounting just now. We were charged over $800 in labor alone for just that TV mount, BTW. I have an entire library of photos and could go on and on about their subpar work but it seems pointless to post. No one in this company stands behind their work. TLDR: Look elsewhere if you value a job done properly, on time, and even remotely close to the quote they initially give you."

"Stands Behind Their Work Desert Valley Audio Video installed a home AV system for us in August 2018. The day before the Super Bowl our Control 4 handheld unit went on the fritz. When I took the unit over to the store, Ben confirmed that it would not power up and handed me a new unit! When I got home I was up and running in literally less than 2 minutes. Stuff happens in life; it's what the merchant does about it that matters. Desert Valley Audio Video stood behind their work and their product. I am happy to recommend them."