Safeway Pharmacy

"I have been a customer of this Safeway pharmacy for well over a dozen years. I am a retired heath care professional, and am very particular (VERY!) about who I trust with my medical care, be it a provider, or pharmacy. I have found John and his staff to be nothing short of professional and knowledgeable, and consistent in their expertise and courteous demeanor. Prescriptions are filled in a timely manner, and if I do have a question, it is handled in a prompt and skillful manner."

"If privacy is a concern or you need actual help then this pharmacy is not for you. My family needed to get medication for our dog diagnosed with valley fever. Banfield Pet Hospital called in the prescription at 9am on 12/05/2023. My girlfriend had called the pharmacy a couple times out of anxiety due to our dogs rapidly declining health. The last phone call was with Pharmacy Manager John Bennett at 5:00pm asking when the medication would be filled. He stated it hadn’t been filled yet but could be in 15 minutes. My girlfriend asked what was taking so long as they’ve had it 8 hours now. John became annoyed and didn’t have much to say before hanging up. We stand in line and get to the counter at 5:30pm. We needed to update the insurance information and had some questions about it. John stopped what he was doing to walk over and retaliate against us. The exact words out of his mouth were “See this is the reason why everything takes so long because we deal with this all day”. He walked away while continuing to mumble under his breath. For the next 30 minutes we stand there while he is supposedly repricing our medication. But the fact is he could have said it in a very different context for example “We typically suggest providing insurance information when submitting the prescription to save time”. It has an entirely different connotation to it. Secondly, the pharmacist Erin working up front has her cell phone in plain site on the register. Now I’m not accusing any one of anything. But Arizona is one of the top states for identity theft and there are plenty of voice recording apps available on most app stores. Making it very easy to steal your privately protected HIPAA information. I’m already in the process of submitting HIPAA violations but wanted to share the experience with everyone as well."

"I have used this pharmacy for 20 years. John, the pharmacist and pharmacy manager has been wonderful. They have had a few staff changes, but what pharmacy hasn't. They are always kind and friendly. I will continue to use this pharmacy while we are here in Tucson."

"I called today to refill my husband’s two medications and I was told by the pharmacist that it will take half day. I asked the pharmacist to try to do it faster because my husband has to leave Tucson. I was told that it will not happen. When I tried to plead, the blood pressure medication is essential, the guy said I was taking up his time and he hung up. Not helpful and rude. I do not recommend this pharmacy and I am a physician."

"I recently moved out of state, but lived in Tucson for 5 years (2014-2019) and used this Safeway pharmacy the whole time, even though it wasn't the closest to my apartment. This pharmacy is honestly the only reason that I, someone who relies on multiple medications to function, survived my time in Tucson. All the times my doctors delayed or otherwise messed up prescriptions, or the times insurance made things difficult, the pharmacy staff always went above and beyond to make sure everything was done properly and timely so that I got my medications when I needed them. They were also always able to answer questions if I had them about dosages or interactions. John especially is phenomenal. Prescriptions were always filled on time, which I'm especially grateful for now that I can't seem to get that done at pharmacies where I live now. Whenever the Safeway pharmacy staff told me to expect the script, it was always ready for pickup at that time if not well before. Plus everyone there is very friendly, and most of the staff learns your name/face quickly. I'm so grateful to this pharmacy staff for all they've done/do!"