Dondrell Swanson - State Farm Insurance Agent

"I have been with State Farm Insurance since age 16, now retired. I have always had efficient, kind conversations every time I all the office: someone ALWAYS answers the phone and puts my mind at ease with practical answers to complicated questions! Thank you Brenda."

"Brenda at Dondrell Swanson - State Farm helped untangle a claims nightmare that went on for over 3 months. This review isn't about the experience we had with getting correct payouts after a total loss experience - that's another story for another review - this is about the efficiency and helpfulness of Brenda. I emailed the agency and explained the frustrating experience we were having and Brenda got back to me immediately. She called and apologized for the poor customer service we had received from the claims department and within an hour she had gotten a claims manager on the phone with me and together they worked to get the final payoff to the leinholder on the way immediately. She then followed it through until she knew the check had been delivered and let me know. I am so grateful to have such terrific agents on my side. Brenda and Dondrell couldn't have been more helpful and I highly recommend the customer service I got from them."

"Dondrell is awesome. Super quick to respond and actually respected my choice of communication - email. He had an entire conversation with me over the span of a day through email to make sure my policy was set up exactly as I needed and answered all my questions. This was great as I cannot be on the phone all day because of work. He gave me the best prices available and made everything super easy. 100% would recommend"

"A-1 Customer Service! I am continually amazed by the dedication and compassion of the Swanson State Farm Team members. Shauntel called me to wish me a happy birthday and it made my day, she was just lovely. Unbeknownst to her, she was the very first person to reach out to me that day and it meant a lot. I was taken back by the dedication and compassion of this team. It’s so rare now days to have company’s acknowledge the little things. I recently moved to Phoenix and I was referred to Dondrell Swanson and I’ve been nothing but impressed."

"I can not thank Swanson Insurance enough for the exceptional service provided to me and my family. They always work hard to make sure that I am well informed not only about my rates ,but also the terms of my coverage. I have always felt comfortable that I can trust and be confident with the guidance and expertise of the Swanson Insurance team. If you’re looking to save money, increase coverage or looking for A+ service team, I highly recommend Swanson Insurance."