Phoenix Children's Ophthalmology - West Phoenix

"I am convinced that nobody works here. Been calling, to be put on hold for over 30 minutes which automatically takes you to leave a voice. Left multiple voice mails and submitted their online request appointment forms. Have yet received any communication, not even an automated email to let me know that my online forms are submitted."

"Trying to get someone on the phone is a terrible experience. Got someone named Yolanda to pick up after 20 minutes of waiting only to be hung up on. Then called back and was on hold for an hour and a half until I just gave up. The billing department spelled my name wrong and I had some question about my insurance coverage for my son but I guess I will have to go there in person to deal with this issue since no one wants to answer."

"The wait time is absolutely horrible. I had an appointment at 1:50 PM. My daughter is called back and then her and my wife are waiting another hour just to get her eyes dilated. Add another 20 minutes she has to wait once that happens and you can see how frustrating this becomes. This is an hour plus with out even being seen to discuss her issue at all. This is absolutely frustrating how long it takes just to get in and out of your appointment."

"Our visit went very well! Stephanie Lesser and her team were amazing to my son. He's only 20 months old so I was nervous to take him into a specialist. They answered all of my questions and were very thorough. Not only that, but they treated my son very well. The front office staff made it very welcoming the second they opened the door! Thank you!!"

"This review is for Dr Gerber - he is the slowest doc I have ever seen - this is my second ‘follow up’ appointment and I have waited over an hour and a half each and every time only for him to see my daughter for like two minutes before he rattles out some random diagnosis and asks us to follow up in 3-4 weeks. The front desk is also of no help - all they do is chat and laugh behind the counter and are unable to answer even the simplest questions. How this clinic even has patients is beyond my comprehension."