River Oaks Apartments

"I love the women in the leasing office and the manager they make you feel at home and the maintenance guys come on timely manner to come and fix your things I love the apartment everybody here the residents are very friendly the ones I meet I love the size of my room I love everything about my apartment the marble just everything"

"The staff is nice but I would not rent here if you care about your personal belongings. People steal things off your patio ( we had a bike stolen) key your car, steal your hampers in the laundry room and the list goes on. There's also dog feces all over the property. People do not clean up after themselves. Again, the staff is nice but they can only do so much when they're only here until 6pm. Then they just tell you to contact the police. I would not rent here again and cannot wait to move."

"I love my apartment. Toni made the process fast and pleasant, always happy to see us. Cara is who got me to go down there, she took me seriously and met all my accommodations. You should for sure call the office to schedule a tour. Other places were not as nice or welcoming. It has a lot of room, there’s tons of buildings but I never hear my neighbors, it’s so quiet. Maintenance was extremely nice, Anthony, came the next day after submitting request and did the job fast. Will for sure be renewing our lease."

"I appreciate the welcoming attitude of the staff at River Oaks apartments. The manager, Cara, has been very helpful in sharing the options of different apartment layouts and benefits. Cara was also very efficient in getting me through the application process helpfully, efficiently and confidently. I've looked at other properties where the staff has not made efforts to let me look at units or make me feel like it could be a pleasant home. Here, at River Oaks, the property itself is also peaceful and quiet with large trees to provide an oasis in Tucson. The neighbors are friendly."

"I have lived on this property since it was managed by HSL and can say without a doubt that the property has declined with MEB as the management company. Since MEB has taken over the water has been shut off at least 2Xs per month with today being another day. There is rarely any notice of the shut-offs, with today being no exception. We were offered 2 amenity upgrades with our lease renewal of either an accent wall (which we already have), lighting fixtures or window coverings (blinds). When we signed our lease renewal they said they are no longer offering this anymore (how can you mail an offer, that doesn't say limited time offer, and then say sorry we don't do that anymore). We pushed to get at least one, of which they agreed, which is for our window coverings and after 2 months since our signatures have still not received them. We have watched as the management has done upgrades on the aesthetics of the complex but do not address the already going issues of these same aesthetics. The pool behind the office has 3 holes in the pool itself. They stated at end of last summer that they were going to repair during the off-season but as someone can clearly see in the pictures (and if you visit) that these have not been fixed and the pool has been neglected with the visible sign of algae growing on the bottom. The grass has been dying, or killed off, as seen in my current pictures. They also continually remove trees (which may be needed in some cases) but do not do in a timely manner or even replace the removed trees with saplings which cause lose of shade, higher apartment temperatures, and loss of visual appeal. They paint the curbs and stairs with a glossy paint which causes slips and falls. There is no grip adhesive on the steps or curbs and has caused myself to fall several times. I already have medical conditions which make it hard for me to maneuver stairs already and when approaching management with these issues they state this is the correct paint but if you go anywhere else (hospitals, stores, other complexes) you will find it is painted with a matte paint and if there is any type of slickness that it has the graphite tape placed to reduce falls. There is no handicap or pedestrian walkway from the front of the complex to the office or back of complex. You will need to walk the driveway which can be dangerous with vehicles blocking access to curb edges or lack of road signage with stop signs or speed limits or even careful of pedestrians walking. The laundry room has had vandalism, theft, non-working machines and has a system where you must own a credit, debit or prepaid Visa/Mastercard card. This system makes you have to have an $8 balance and will overcharge you on a regular basis with getting your funds back for the overcharge very difficult. The management will not assist in any of these issues. As for regards of the apartment itself we have told management of issues that we have with our apartment and have been told they are not concerned with issues that occurred prior to taking control of management. The repairs are good to below substandard. Our last 3 repairs were our kitchen light (took almost 24 hours for them to come out and repair/replace), our stove top burners (took 3 different attempts and still have issues with the burners) and our toilet seat (which still shifts since they only put plastic bolts in that are stripped). We have mold growing through the paint from damage to our ceiling that has/was never addressed and when shown during them taking over has still been ignored. Dishwasher that was replaced and still produces a paint like splatter on dishes whenever we use and appears that there is damage with the unit itself although since the splatter issues we can only use as a drying rack. We have a front door that has sealing and sticking issues. We have to adjust how we enter so we don't get stuck in or out of our apartment. They did a replacement of all the apartments 1 plug in the kitchen to a safety outlet. Problem is that if that plug resets it turns off half the house which is an issue. More."