4C Medical Group - Fountain Hills

"This practice continues to disappoint. Call to refill a prescription that should have had a year of renewals (saw Dr.klatt in august for a lengthy appointment). Find out today, it’s not been refilled, dr says she will give me a month but needs to see me (AGAIN) for another appt —to renew a prescription that should have been taken care of in august … not a new prescription - I have been taking it for years! She is unhelpful, arrogant and wasteful with my insurance companies dollars. Also quite Rude in her responses to messages. These nonsense appointments drive up the cost of everyone’s premiums. She wont combine labs that are in my best interest simply because she doesn’t see me for the problem, she doesn’t care that I can’t actually see to drive to unnecessary appointments, Or that I am a single income household and paying copays/coinsurance for each of these appointments. Or that I am immunosuppressed and shouldn’t be exposed to winter season viruses. This is an appointment farm. This doctor does not give a rats behind about my best interests. Thanks for nothing, klatt. I have established with a new PCP."

"My mother-in-law is wheelchair bound so it is challenging and costly to get her around outside her home. The fact that this facility does not offer COVID vaccines has been a huge inconvenience and cost to her. It is ridiculous they do not offer this basic service."

"I went with my partner and had the worst medical experience of my entire life. Kimberly Klatt is a crook and her staff is incompetent. They just want your money, they don’t give a damn about you. They will waste your time. Go anywhere else and you will have a better experience. 2.9 stars is too high."

"Scheduled a physical with blood work with Kimberly Klatt. Came to find out I was not getting that DURING the apt. They called the day prior to say they wouldn't be carrying my insurance. Doctor and NP were not understanding or caring in any way. The doctor threatened to cancel my blood work request if I didn't follow up with her specifically, which was concerning since they wouldn't be carrying the insurance shortly after anyhow. The paperwork you come in 30 minutes early for will essentially be your entire apt if you're a new patient. I was asked the exact same questions three times through the initial paperwork, NP questions, and the doctors questions. Waste of time. Could have all be done electronically through a patient history portal of sorts. People don't have free schedules to come as they please, we set aside time for a visit where we didn't even get what we scheduled. This all could have been one apt and a phone call, but they insisted on scheduling three different appointments for a physical and blood work."

"Had my annual wellness visit with Dr. Klatt. Everyone here was kind and helpful. I have only positive experiences coming here for many years. I miss Dr. Sullivan, but Dr. Klatt was wonderful. The staff was also great. My requested referrals were sent out promptly. I had a short wait for labs. Overall I was done with everything in under an hour. I'm extremely satisfied. knowlegible."