Concentra Medical Center

"they never pick up the phone. I'm trying to accept an appointment that they rescheduled and I've been calling for over a week. They hardly ever pick up. I have to call multiple people from other departments and ask them to tell a supervisor to have their employees answer the phone. it's absurd, do not go here."

"Horrible customer service at the front desk. Received a bad attitude for asking questions, didn't understand that. Personals in the back were AWESOME!!! People need to reevaluate what kind of job they want to work, especially if they're working a position that requires customer service daily."

"The “doctors” here keep getting worse and worse. Tonight/early this morning I arrived at 3am I was the only patient there for the entire time I was there, about an hour and half. When the doctor finally comes into the room, he waited 10-15 minutes I wasn’t timing him either than the marker I had chosen of 4:30am. He enters the room. I cannot see any white in either of his eyes they are completely red, not blood shot, RED. He’s wearing a mask, not correctly it slipped down below his nose, and gloves. After his exam he starts in with issues. I said i understand and I appreciate that. This was not good enough for him for some reason. Implicit bias So he kept stating the same things over and over. I finally said that as a doctor he knows these things change on an hourly basis throughout the day. And he was not listening to anything I was saying. He kept trying to manipulate the conversation restating what he wanted. Eventually he said he didn’t like my tone, every emotionally unevolved person’s excuse for not being able to control things, people or places. I told him I am not changing my tone and I’m not apologizing, you are being manipulative, misogynistic and invalidating. Then there was silence and I let the silence grow. Finally he has me sign the DOT card with the mouse. A mouse that doesn’t work that I’m sure he knows all too well doesn’t work. I asked him if the computer pen and pad work he said no. I don’t believe him as this was not my first time in this room at this place. It was more like he wanted to still have control. I also get the feeling he is trying to perpetrate fraud because the mouse would not let me sign as I normally do. In any event I will be filing a complaint with the Arizona Department of Health Services regarding this horrific encounter."

"Went to the Flagstaff location during a time when they were short staffed due to illness a the front desk person, April Rennels was doing an amazing job. They were very busy and she remained extremely focused,professional, and wonderfully personable. April should be recognized for her outstanding service and dedication."

"Worst experience ever. I called an hour before I came to see if they could see me for having bronchitis. The receptionist who answered the phone said yeah we are seeing patients who have bronchitis or flu like symptoms. When I got there the front desk receptionist was very unprofessional and told me to wait outside. Then I waited another 15 mins for a doctor to call me just to tell they aren’t seeing any patients with respiratory illness. I told the doctor I tested negative for covid two days prior. I feel that is something that the front desk receptionist should have known so you won’t waste people time who don’t feel good. Not a good experience at all! Didn’t feel welcomed at all!"