Optum Primary Care - Moon Valley

"Optum’s billing department are the most incompetent people ever put on Earth. I have tried repeatedly to settle this bill. They refused to make an outbound call to take care of it and sent my bill to collections. In addition, the place is not the same since Dr Yakoby left the practice. The front desk ladies are awesome. That’s where their “service” ends. Do not go here."

"Dr Rillel and Laura are very personable. They take your care and your concerns to heart. They liste to and work with you."

"I went once DrRiffel spent 5 minutes with me said see ya in 4 months. My sister went different doctor he sent off prescription to Fry's, her insurance would not ok she called office for a different script and a week later nothing. I would steer clear of this clinic, she called several times says mailbox full"

"This is the 4th time I tried to call and set up an appointment or asking about a prescription and they ask me to wait on hold, I'm on hold for about 10-15 minutes and then when I hang up and call back they constantly put me on hold or hang up on me. I am a new patient and I am always nice and patient with the long waits and being on hold. I'm now frustrated. This is the only doctor that is close to me and that my insurance covers, so I wish they can just be better."

"My parents’ attend this practice and I’ve been only once. Immediately I did not like them. They see Dr. Yakobi who highly lacks bed side manners or being friendly at all. He prescribed my mother a very high dose of medication and we left a message (of course no one answers) that she was having an allergic reaction and needed to know if she should lower the dosage or take less medication per day. 4 days later and still no call back. Also they require multiple visits for any little thing. I will be moving my parents to a new practice."