La Cañada Care Center 7970 North La Cañada Drive, Tucson, AZ 85704

"My husband has been at La Canada Care Center for almost 2 months. In that time we have come to know the staff from hall way 4 well and the daily workings of the facility. The facility is clean, light, and welcoming. The staff is the best part. People have a job for two reasons one is for the money and the other is because they have a calling. All of these people are willing to help and answer questions to the very best of their ability. Therapy staff is wonderful at perceiving needs and getting you ready for the outside world. I will leave a list at the end of those we have met with a calling, the ones that really care. You have heard about the terrible food at care homes. The Chef here does an excellent job of making the menu varied and good. The daily soup is tremendous and I am known to have lunch with my husband daily just for a bowl of the soup! They also have an ice cream bar with a choice of 3 or more flavors from 1:30 to 2:00 daily. The names are in alphabetical order because they are all the BEST! Abi, Ahmed, Amy, Donovan, Jocelyn, Kayla, Norma, Rachel, Sam, Sara, Stacy I'm sure there are more but we mostly know the staff from hall 4."

"If you are looking for an assisted care center for rehabilitation fom an injury or chronic condition you should consider La Canada Care Center. It is located on the southeast corner at the intesction of Magee Road and La Canada Rd in northwest Tucson. I broke a hip on November 29, 2023. I am a slow healer and do not recover easily so it took some time to find a place where I could recover at my own pace. But with help from patient and caring therapists, CNAs, janitors, food service, and other vital support staff LCCC was my healing oasis after 3 prior "misfits" with other caregivers. By using group therapy sessions, individual therapy sessions, psychological checkups by contracted mental health professional, social worker, and case management I was home in good shape when my goals were met for going home. Any one can build a list of complaints after being hurt and having to leave home for rehabilitation. Food will be different to accommodate all the clients. Routines such as dispensing medications on time require organization. Rules and regulations require organization and planning. With a an acute client problem these routines are easily disrupted and another client may see a wait resulting as a grievance to add to their list. This will happen anywhere, but I found the LCCC staff were very active trying to fix any "issues" if they were given the knowledge of them and time to do so. Formal scheduled checks and informal ones on clients help the process. The focus is on caring for people first, with rehabilitation being part of the process. It is not "patch 'em quickly and get 'em out the door" or shift a vulnerable person around to keep the money flowing. LCCC is a "Care [Caring]Center" with caring personnel at all levels. Visit and talk with staff. Stand in the door of either the Physical Rehab gym or the Occupational Rehab gym and watch. Observe a client practice with a walker in a corridor with a therapist encouraging and instructing them. You will pick up on the culture very quickly. Whether you need to be there for awhile, or a loved one does, LCCC is a great place to check out and compare its "culture" to other possible places to make a good judgment as my wife and I did. This is a totally voluntary review, a few days later than planned, and I understand differing opinions. Highly touted other places were no help to me but LCCC certainly was. 02-20-2023"

"Personal experience: ALL STAFF focussed on details of patients’ needs, well-being and safety beyond the call of “duty”. The PT and OT staff knew the needs of the patient….my husband. Meals were nutritious and served and monitored as to intake And hydration. Staff cared and encouraged their family of caregivers going forward. The building is OLD and in need of a serious upgrade."

"Do NOT send your family member here!!. My grandpa was recently here and was just taken to a hospital from this facility. He was there for rehab after having surgery on his leg, he was 100% independent before this surgery and he is now the COMPLETE OPPOSITE. My family and I have been either physically there everyday, and/or called the facility to advocate for my grandpa and we were never taken seriously. Not to mention they don’t return calls when you leave voicemails, and you have to call multiple times just to talk to someone. His mental capacity has not been normal and this is something we brought up multiple times and no one did anything about it except think this was his “baseline” when he was completely alert and oriented when he was first admitted to this care facility. They do not take anything the families have to say seriously. We now know that there is a medical condition that could have been AVOIDED if they would have taken us seriously. And to top things off, they did not take action when we notified them that the medications that he was receiving were wrong dosages and needed to be changed. We personally handed them copies of his orders from his PCP and they never did a thing to correct it. I have been a health care professional for a decade, including working in long-term care, as well as rehabilitation hospitals, and I am extremely disgusted with the lack of care, compassion, attention, and dignity that they provided my grandpa. I personally had phone meetings with the DON, ADON, and social worker/case manager and all they would talk about was insurance, and what he was approved for, not what care he was actually receiving everyday. I now know why. I am extremely disappointed in the facility, and ALL of their staff that had a hand in his care. None of this is even mentioning a blatant HIPPA violation, that we uncovered once my grandpa was taken by ambulance back to the ER. I would not take your family member to this facility. Not if you love your loved one."

"My brother is bedridden and stayed at LA Canada for a short time. He was so happy with the friendly and kind staff. The facility was clean and the food was very good!! He thoroughly enjoyed his stay there and we highly recommend this facility!!"