Massage Envy

"Very disappointed in the manager at Tucson Foothills. She goes out of her way to pretend she is doing everything within her power to accommodate customers, but has excuse after excuse as to why she cannot be held personally accountable for her failures to actually do so. I suggest she find a therapist or join a support group to understand why she views herself as both a hero and victim, and why others are always at fault when she falls short. Her unresolved triggers are clearly preventing her from seeing the ways in which she is contributing to the frustration of her patrons. I have asked her to initiate cancellation of my membership, despite being a satisfied Massage Envy customer for many years, specifically because of two very upsetting conversations I had with her today. At no point did she even attempt to encourage me to reconsider. In fact she seemed happy to lose my business. Because of one person, the Tucson Foothills Manager, I no longer wish to be a paying Massage Envy client."

"Iliana or something sounding similar, very rude and tasteless. I had to cancel last minute to take my dog to the emergency vet. I asked if it would be possible to wave the 50% charge for having to reschedule considering the circumstances - which for the record I pulled something in my back and needed this massage, but my dog possibly having a broken back took priority . I completely understand any business with a strict cancellation policy so it didn't bother me a whole lot when she stated that. HOWEVER, professionalism and class would have made her mouth stop after that. Instead, Iliana decided to be condescending and tacky while she dragged out how the "staff needs to still make money", "because this is how they make their living, you know so they can live". She repeated this 3-4 times with the same condescending tone. Her lack of empathy and tackiness in a moment she could have been a professional representation of Massage Envy is why myself and my family will never come to this location and will be canceling our subscription/monthly passes."

"While the people that work there are nice the company is awful. You would think they would give time to use credits. They do but if you miss the date too bad. $75 out the window and there’s no getting it back. Why massage envy? You should be more accommodating rather than just trying to make money. Don’t get scammed."

"I don't know. I've been to this place a couple times since I've been living in the area; I treat myself on my birthday. My first massage was better than my recent one. Neither guy focused on the areas I requested. They were more interested in talking. I'm not going to complain, be rude, and say, "Hey, Ole Boy, how about you just shut your face and work my calves and shoulders, eh"? Who does that? Everytime I went to pay I was always pressed to buy oils, or a package, become a member! Hello, I just want to pay and leave. . . I don't recall if they have military discounts."

"I am in town for a conference and had a little time before it started. I called in and was able to get in due to a cancellation and it was AMAZING! I had Tiffany who has been there for 15 years and she really has healing hands! I even picked up some self healing pressure point balls that can be heated or cooled and a hook based on recommendations. Would absolutely recommend!"