Pathways of Arizona | Tucson North

"TERRIBLE place!! I have been through several Psychiatrists at both locations within the past 6 months because they can't keep employees. One, I had scheduled an appointment with and the day of my appointment, I called to confirm my appointment (just a feeling) and I was told my appointment was cancelled because the Psychiatrist I had my appointment with "didn't last long". At that point, I had to reschedule with another person that was completing their training (whatever that means) and that was 2 months out. When I finally met with her, she's a total joke and has a "we'll just go with it, whatever" attitude. I told her TWICE the prior medications I had been on and the ones that DID NOT work for me or had terrible side effects, and she still prescribed TWO of them. One of the medications that DID work for me previously, she would not prescribe. If she read my previous history, she would have seen that I actually did great with it. They clearly don't read up on prior notes and it shows with the services they provide! They are extremely short staffed, their caseloads are outrageous and it clearly shows in how they run people in and out of there like cattle. I'm in the process of looking for a new place that actually cares and takes the time to get to know their patients. They are suppose to be helping individuals with mental health issues, NOT causing more anxiety and stress. DO NOT RECOMMEND EITHER LOCATION."

"Exceptional mental health care & pertinent knowledge of other supportive programs. If you have a teenager, I would strongly recommend their therapists, case managers and psychiatrists. The staff is all about the client and will advocate tirelessly to actively improve their client’s lives."

"Impossible to get an appointment or get in touch with anyone. Their phones are always having problems or they overbook appointments and then cancel on you so have to wait another month or longer to actually speak with someone. High turnover rate for both Nurse Practitioners and Therapists which can really mess things up. The refill line for medications sometimes works, but sometimes you might have to go without important medication for a whole month."

"Horrible service!! For someone who is treating people with mental health conditions, they are terrible. They aren't responsive to phone calls, its IMPOSSIBLE to get ahold of your Dr. and they never have the same response when dealing with one person to the next. I would HIGHLY NOT recommend them to anyone. Reason being, people deserve to receive good service, especially those in a fragile state, with mental health issues, and I can guarantee if you're being treated at Pathways, you will receive less than par in the help you receive."

"So I have a lot to say, but have decided to keep it (semi) short and sweet, and of course straight to the point!:) My 12 y/o has been going through a lot- mental health-wise the past year. Things got A LOT worse right before Halloween, when things turned from moderate to straight crisis mode. I’ll spare the details, but I want to specifically give shoutouts to a few of the staff I’ve had on my ‘team,’ assisting me with the needs for my daughter. First, Mariah Hatch- she’s been consistently there for my kiddo, and has done a wonderful job at being kind, supportive and understanding for her. Secondly I want to thank Kim Caceres, one of the case workers who stepped in when things turned real sour, and yet has been very communicative and extremely kind, professional, and has been available to my daughter and I whenever I’ve needed her. Third, a shoutout to Casey Adams- one of the BH techs whom my daughter has really warmed up to; she is very energetic and patient, and has even made my life easier by coming for home visits to spend time with my daughter while we transition her back into a more stable state of mind. Lastly I want to recognize Kyna Ambrose- one of the nurses on standby in the background; she has been there in the event a medical or pharmaceutical intervention is needed. (She has been very understanding that I’m wanting to do a more holistic approach with my kiddo, so I can appreciate she is not pushy with meds, and respects my wishes as far as how I’d like to handle this more naturally with only the aid of supplements for now.) I know this facility hasn’t the best reviews from the past, but my experience has been very satisfactory and I appreciate all the staff and receptionists being so helpful and kind and ensuring my daughter continues getting the mental health care she has needed. Thank you, Pathways for helping my daughter; it’s making all the difference, and she wouldn’t be doing so well if it weren’t for all the wonderful staff who truly care to help the people like her who need it most.:)"