Valley Design Inc.

"Poor quality product that I was promised THREE YEARS AGO would be fixed and I still do not have a replacement, although I have paid in full $500 (plus I provided the fabric). Mary Ellen and I discussed that the final product would be different than my sample panel. I provided both outer fabric and lining, plus offered exact matching thread. I was told she would use clear thread with a blind hem, the edges would have a 2" overlap, no tabs, and yes, her machines could handle the fabric. But the finished product came to me pretty much trying to be like the sample, with the wrong sides, tabs at the top, very poor quality navy and purple topstitching that didn't match at ALL (much less clear thread with a blind hem), most panels too short at 78.5-79" in length instead of the 80" requested, varying in width up to an inch, and extremely poor sewing. Some areas you could clearly see where stitching had been torn out and re-done; others were somewhat ripped and unfinished,. She blamed someone she subcontracted to, picked up the drapes, and said she would make it right. Since then, that has not happened. Unless I reach out, there is no communication, and even then, there are only excuses and promises that fall through. E.g., cancelled 5 min beforehand when she scheduled a meeting with me (that I drove 35 min for), and said she gave my replacement fabric samples to another client (?!?!). Valley Design has failed to do anything to remedy this for 3 years now. It has been one excuse after another. Highly unprofessional."

"I really really likes how the project turned out. It’s beautiful."