Arizona Leather Interiors

"I want to share that Mark & Mike did an amazing job guiding us thru the order process. Very pleasurable to deal with and extremely knowledgeable on construction and available options. We have been looking at options for months but it was the professionalism that closed the deal. That being said we are only reviewing the sales process so far. The good news is that the 2 Sofas being replaced were from them almost 11 year’s ago so not to worried about quality. Not to mention those sofas are just going to a spare room so still top quality."

"Good sales people. But that doesn't make up for the decline in quality of their furniture and their horrible customer service when you have to reach out to their corporate branch."

"Mike was fantastic with us through the whole process of picking out our new leather recliner chair. He is very knowledgeable regarding the ALL of the product choices including features of the chair and grades and colors of the leathers, and a pleasant and cheerful personality. We will be very happy with our new investment when it comes to us, and he made the whole experience comfortable and pleasurable. Highly recommend this store for high quality leather furniture with fantastic one on one personal service to drill down to exactly what you want. Thanks again Mike!"

"I purchased a recliner (among other pieces of furniture) less than two years ago from the Arizona Leather, Tempe store. The recliner is used primarily by my wife, who is not a heavy person. In the past several of months, I noticed that the seat cushion has failed, flattened and was no longer firm. I did not think that the seat cushion should fail after less than 2 years of partial usage, especially since I have an older model that I use, purchased 8+ years ago, and the seat cushion on that older model remains very firm. I contacted Arizona Leather and spoke to Mike at the Tempe store. I told him the issue I am having with the newer recliner. His first option was to give me filling to fill in the cushion back to normal size. I did not want this band aid approach and asked him about a warranty claim. Mike asked me what cushion quality I purchased and I did not know and I assumed for the premium price I paid for the recliner (including electric recliner, lumbar and head rest), I was getting a high quality piece of furniture. I then referenced the older recliner that has a much heavier man sitting on it (me) and that cushion is still firm. I again asked Mike about a warranty claim. Mike told me he would check with management to see if the recliner qualified for a warranty claim. I waited for a response from Mike for several weeks and he never called me back. I called Mike again and he let me know he spoke to management and my recliner seat cushion was not eligible for a warranty claim. I tried to reason with Mike again referencing the quality product I thought I was purchasing and comparing it to the older recliner previously purchased from AZ Leather. Mike would not reconsider and refused to consider a warranty claim to replace the cushion. My recent experience with AZ Leather and their unwillingness to stand by and back up their product prompted me to write this review. I paid a premium for the recliner that I purchased from AZ Leather, since I had a previously good experience and my previous purchases was for high quality piece of furniture. This last experience was disappointing and I will never purchase anything from AZ Leather again. Buyer beware!"

"Arizona Leather is the place to go for comfortable, quality furniture. We are very happy with the four club chairs and love seat we ordered. Delivery time quoted was, I believe, 10 weeks but with the Corona Virus hitting at the exact time we placed our order, it took more than 10 weeks. Of course this was understandable and beyond their control. Gary was always friendly and helpful as well as other sales people with which we had contact. Even the delivery men were great. There was a generous selection of leather grades and colors. I would shop with them again and can recommend the store with no hesitation."