Hyatt Regency Phoenix

"Unbelievably pathetic reservation policy and procedures! I couldn't even book a room for a convention coming up in April. It started with inconsistencies on the website (or about a dozen affiliated websites). The convention I am to attend has blocked out some rooms at a "group rate". According to the website the "group rate" wasn't any different than the standard rate, so i called the hotel directly. Serious phone issues on the part of Hyatt prevented me from making a reservation (I tried from multiple landlines and a cell phone to confirm that it wasn't on my end). Through the garbled back and forth, I was able to find out that booking using my AAA membership was significantly cheaper than the "group rate". Since I couldn't book via phone because of the issues, I tried using the AAA option on the website but was given a higher rate than I was quoted via telephone. So I tried the phone again. Same issues. I also found out that calling the call center, hotel directly, or one of too many websites all gave me different rates for the dates I needed. This is incredibly sloppy and disorganized policy and procedure at best, and an apparent discriminatory business practice at worst. My rate shouldn't have to be dependent upon who I am talking to or what website I'm using to be fair and consistent. After taking a break for a couple of days due to such extreme frustration, I tried again. The phone issue seemed resolved, however no one was able to find my original AAA quote or able to reproduce the same discounted rate. The group block of rooms was also now partially filled, and two days of my convention were sold out. I was forced to book elsewhere at a hotel farther from the convention center. It's unacceptable that a chain like Hyatt can't get it's phones, websites, or personnel all on the same page to deliver even a modicum of decent customer service. Unbelievable that an older, more distant, lower quality hotel could take my reservation with ease and zero hassle. Shame on Hyatt and its affiliates throughout the entire process."

"We stayed here so we could be close to Footprint Center for a concert we were attending. Great location. Loved the hotel only reason I'm giving it 4 stars is because the restroom wasn't cleaned and had a weird smell. There was hairs on the toilet and the tub:/ also there was a leak in the bathtub fauce:/"

"This hotel has a really good location, convenient to the convention center, not far from the airport, and plenty of downtown locations within walking distance for entertainment or meals. Their meeting rooms and facilities are excellent and the food service for the meets was excellent. Hotel staff were always friendly and helpful. The lobby areas are very spacious and comfortable and have plenty of room for lounging. The fitness center can be a little hard to find, particularly early in the morning, but it is well appointed and kept in really good shape. Noise was not a problem and I loved being on the 19th floor. Gave a great view and kept you a little removed from the bustle on lower floors."

"Wow. I’ve never stayed at a better hotel. I live in North Dakota and this was my first 4 star hotel experience and wow. First of all the staff. Even if they couldn’t speak our language, they tried everything to help us and be there for us. They guided us wherever we needed and Cleaned our rooms perfectly. For context, I was a student in the national speech and debate association national competition and I stated this hotel for almost a week. The staff would come in and clean up once a day and it was so nice and they kept doing such a great job! There were no problems at the room. Everything was just perfect. Everything was clean. Everything was in order and organized well and this was sometime in June 2023. Second of all is easy access. My DoorDash orders and much more were able to get in and get me my food and I’ll be outside where these nice mist sprayers to keep us cool during hot days. It’s just a very accessible hotel. The outside is also just perfect. The landscape itself is just beautiful with all the plants. It looks nice and the restaurant there is amazing with great food and great scenery. But I love most is the lobby and elevators. The lobby was so perfect everything about it was clean organized and super accessible to do whatever work you needed not to mention the marketplace right by to get all the snacks and necessary with cheap prices. The escalators were amazing. They worked well and the elevators are extremely fast and very scenic for the hotel, which I think attracts a lot of people. Now let’s not forget the rooftop dine in. That’s awesome! Look overall, I could share so many stories about this hotel, and it was the key cornerstone of my nationals trip and memories. I made so many memories here and it was the perfect place to do it. What an amazing hotel with amazing staff and amazing people. I am so glad to have stayed! Thank you all for the blessing of the Hyatt regency!!"

"I had a great stay here. The hotel is lovely, with comfortable rooms and a staff to match. The beds are incredibly cozy, and I truly enjoyed my rest. The hotel restaurant serves fantastic food – the shrimp tacos with corkscrew fries were delicious! That evening, there was an indie musician that sung songs and took requests; a nice touch! The next morning, the marketplace had a satisfying breakfast for purchase, and I enjoyed an omelet, bacon, and potatoes. I highly recommend this hotel. Keep up the great work!"